• Business Analyst

    Applied Technology Services (Baltimore, MD)


    This posting is for a pending award.

     

    Schedule: Full-time, 40 hours/week (8:00 a.m.–4:30 p.m.)

     

    Contract Term: 10 months (anticipated start December 1, 2025)

    About the Role

    Applied Technology Services is seeking a Senior Business Analyst to support the Comptroller of Maryland (COM) driving continuous improvement initiatives within the Unclaimed Property and Field Enforcement Divisions. This role offers the opportunity to make a direct impact on the efficiency, accuracy, and security of critical state operations.

     

    As a Business Analyst, you will collaborate with COM staff to identify opportunities, design solutions, and deliver measurable improvements across business processes, systems, and workflows. This is a hands-on role for a professional who thrives on problem-solving, process reengineering, and delivering tangible results.

     

    What You’ll Do

    You will lead and support projects that enhance operational performance, including:

    + Process Documentation & Training – Develop clear, comprehensive documentation and training materials for existing business processes.

    + Internal Controls – Identify gaps and recommend solutions to strengthen compliance and accountability.

    + Technology & Tools – Partner with technical teams to design or enhance workflows and tools within COM’s technology environment (Excel, SharePoint, Power BI, ServiceNow, KAPS, Revenue Premier).

    + Process Reengineering – Redesign workflows to improve efficiency, accuracy, cost-effectiveness, and employee satisfaction.

    + Quality Assurance – Provide testing and support for business processes migrating into new applications.

     

    Each Division will benefit from at least two significant projects during the contract term. Deliverables will include:

     

    + A written project proposal with measurable objectives and performance metrics

    + A detailed Standard Operating Procedure (SOP) for reviewed processes

    + A close-out report with recommendations, risk analysis, and outcome evaluation

    Qualifications

    Required:

    + Minimum 3 years of experience in business process analysis, documentation, SOP development, or process reengineering

    + Bachelor’s degree in Business Administration or related field

    + Professional certification such as CBAP, PMI-PBA, CAPM, or equivalent

    Preferred:

    + 3+ years of project management experience with responsibility for delivering complex initiatives on time and within scope

    Additional Details

    + Worksites: 80 Calvert St., Annapolis, MD and 7 St. Paul St., Baltimore, MD

    + Telework: Eligible (with some required on-site presence)

    + Security: Position requires handling confidential information and passing a background investigation

    Full-Time Employee Benefits:

    + Competitive compensation

    + Health benefits including Medical, Dental and Vision

    + Vacation and Personal Days

    + 401K

    + Employee Assistance Plan

    + Continuous education and learning opportunities.

     

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