• IT Capacity Manager

    Insight Global (Charlotte, NC)


    Job Description

    Insight Global is seeking 4 skilled and analytical Capacity Managers to support the onboarding of new Global Markets Application Infrastructure Technologies (AITs) into an existing portfolio. This role is part of a newly formed team focused on expanding capacity support across Global Markets, ensuring performance, scalability, and compliance across critical applications. Candidates need to be comfortable working in either Charlotte, NC or Plano, TX on a hybrid schedule of 3 days onsite, 2 days remote weekly.

    Key Responsibilities

    • Lead efforts in BVI and demand gathering, starting with existing data and expanding to new AIT creation.

    • Assist Global Markets Production Support Capacity owners in onboarding new AITs into the portfolio.

    • Review technical application documentation to identify potential capacity impacts.

    • Collaborate with production support teams to develop performance forecasts and capacity models for impacted components.

    • Analyze saturation test results and performance artifacts (e.g., AppDynamics, DynaTrace, Splunk, SAR/vmstat, application logs, Performance Center) to determine capacity thresholds and limits.

    • Provide consulting and support to production support teams on performance optimization and capacity planning.

    • Contribute to risk and regulatory management, applying generalist information security knowledge.

    • Ensure capacity strategies align with multi-data center scenarios, including overhead and failover planning.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

    Skills and Requirements

    • 3–5+ years of experience in IT Capacity Management.

    • Strong understanding of capacity planning methodologies and performance modeling.

     

    o Capacity security and optimization tools: TrueSight Capacity Optimizer.

     

    • Familiarity with ITIL capacity management best practices and the ITIL/COBIT frameworks.

    • Infrastructure architecture experience.

    • Monitoring tools: AppDynamics, DynaTrace, Splunk.

    • OS performance tools: SAR, PerfMon.

    • Knowledge of security frameworks and vulnerability assessment.

    • Ability to foster a collaborative, knowledge-sharing culture across teams.

    • Agile collaboration tools: Jira, Confluence.