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Job Description

Insight Global is looking to hire a Lab Support Specialist for a top client in the AR/VR industry. The Support Engineer’s

responsibilities will be to support physical network connections, image computers, and interface

with vendors. This role will also require knowledge of cabling network racks and will require some repetitive tasks. They will operate as a point of contact for assigned tasks being the focal point to escalate and address the needs of the customer. The Support Engineer will monitor subtask activity, assign customer tickets, and work with cross functional partners to ensure timely and successful delivery of support tickets and project implementations according to timeline and deliverables.

Responsibilities include:

- Working within the client's task system

- First point of contact for break fix Engineers

- Work with cross functional partners and vendors to support physical building network infrastructure.

- Responsible for assisting with projects (retrofits, new process documentation, etc.)

- Understand and debug hardware and Linux OS and Windows related issues.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

- 4+ years of experience in an IT support and/or Lab support role

- Knowledge of Linux and server hardware support.

- Knowledge of networks and related hardware support.

- Experience with network configuration, computer imaging and troubleshooting networking issues.

- Programming using Python - Experience working with lab equipment such as Instron machines, power supply, etc.