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Job Description

A Client Communications Management Firm is seeking a Software Automation Engineer to join their team. The Software Automation Engineer is responsible for ensuring the reliability, functionality, and accuracy of software releases that support the company's print, mail, and digital communication platforms. This role designs develops, maintains and executes automated tests. Creating plans, validating new features, performing regression testing, and triage of reported issues to ensure that software deployments meet quality standards before release. The ideal candidate combines strong programing skills, and experience with automation test tools and frameworks.

Key Responsibilities

• Create, document, and execute detailed test plans for new software features and system enhancements.

• Perform regression testing on all releases to validate functionality and ensure system stability.

• Triage incoming issues from non-development teams by reproducing reported problems and creating clear, actionable documentation for development teams.

• Work closely with software developers, product owners, and operations teams to validate fixes and enhancements prior to deployment.

• Maintain detailed and organized records of testing activities, test results, and issue tracking.

• Build processes/scripts to increase coverage of automated tests which increase efficiency and accuracy.

• Participate in release readiness reviews and ensure validation requirements are met before go-live.

• Collaborate with cross-functional IT teams to ensure application reliability across multiple platforms and environments.

• Demonstrate flexibility and availability to work alternate shifts, nights, or weekends when needed to support release schedules.

• Work to integrate tests with pipelines, automate execution of the tests on build

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related technical field (or equivalent work experience).

• 2–4 years of experience in software validation, testing, or application support roles.

• Strong analytical and troubleshooting skills with the ability to identify root causes and propose solutions.

• Experience with manual testing and familiarity with automated testing tools a plus.

• Firm understanding of SQL for data validation and issue reproduction.

• Experience working across multiple platforms and application types in a production or enterprise environment.

• Previous experience in Automation tooling (Selenium) preferred

• Excellent written and verbal communication skills, with the ability to produce clear and actionable defect reports.

• Ability to work both independently and collaboratively in a fast-paced technical environment. • Experience in the financial document, print, or mail production industry.

• Experience working within Agile/Scrum development processes.

• Exposure to C# or other scripting/programming languages.

• Familiarity with monitoring tools, alerting systems, and version control platforms (e.g., Git).

• Familiarity with integrating testing into automated CI/CD pipelines.