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Overview

The Senior Director of Sales Operations is a strategic and operational leader responsible for driving revenue performance, process efficiency, and commercial effectiveness across the sales organization. This role will lead four core functions: **Sales Process** , **Reporting** , **Salesforce Business Partnership** , and **Account Management Leadership.** Based in our Atlanta office with a hybrid schedule, this leader will work cross-functionally to scale high-performance systems, elevate customer success, and optimize sales operations. Travel up to 30% is expected to support field engagement, team leadership, and client alignment.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit Employee Benefits | Staff & Management (https://wpe-media.abm.com/wp-content/uploads/2025/ABM\_2025\_Employee\_Benefits\_Staff\_&\_Management\_No%20Date%209.5.24.pdf)

Key Responsibilities

Strategic Sales Leadership

+ Design and implement a forward-looking Sales Operations strategy aligned with business goals and growth objectives.

+ Partner with Sales, Marketing, Finance, and Operations executives to ensure integration and alignment across the customer lifecycle.

+ Serve as a senior leader driving execution discipline, seller productivity, and commercial consistency.

Sales Process

+ Lead the design, implementation, and continuous improvement of standardized sales processes across all business units.

+ Ensure process alignment with go-to-market strategy, sales methodologies, and organizational objectives.

+ Identify and remove operational bottlenecks to improve seller efficiency and shorten sales cycles.

+ Partner with cross-functional teams to streamline opportunity management, forecasting, and customer handoffs.

Reporting

+ Oversee the development and delivery of accurate, actionable sales reports and performance dashboards.

+ Ensure Salesforce data integrity, governance, and consistency to support reliable reporting and analytics.

+ Build and maintain executive-level reporting to track key metrics such as pipeline health, forecast accuracy, and sales productivity.

+ Partner with Sales and Finance leadership to align reporting outputs with strategic decision-making and performance management processes.

Salesforce Business Partnership

+ Serve as the primary business lead for Salesforce strategy, architecture, and optimization.

+ Partner with IT and CRM development teams to align business requirements with system capabilities.

+ Define priorities for enhancements, integrations, and automation to support scalable, efficient sales processes.

+ Drive user adoption, training, and governance to ensure Salesforce remains a strategic enabler of business success.

Account Management Leadership

+ Provide leadership and strategic oversight of the Account Management function, focused on customer retention, expansion, and satisfaction.

+ Drive consistency in account planning, client engagement models, and performance expectations.

+ Support vertical-specific and enterprise account strategies across diverse markets.

Travel

+ Willingness and availability to travel up to 30% for field leadership, executive meetings, customer engagement, and team development activities.

Qualifications & Experience

+ 10+ years in Sales Operations, Revenue Operations, or Commercial Leadership roles.

+ Experience managing cross-functional teams and sales support functions at scale.

+ Strong background in enterprise B2B environments, including sales process design, CRM strategy, and operational reporting.

+ Deep experience managing Salesforce CRM, including architecture, governance, and optimization.

+ Familiarity with BI tools (e.g., Tableau, Power BI) and sales planning models.

+ Proven track record of leading transformation initiatives and delivering measurable sales impact.

+ Strong executive communication and team leadership skills.

Leadership Competences

+ **Strategic Thinking & Execution** – Converts strategy into impactful operational plans and measurable execution.

+ **Sales-Centric Mindset** – Champions tools, processes, and structures that drive seller effectiveness.

+ **Cross-Functional Influence** – Navigates complex organizational structures to drive alignment and adoption.

+ **Change Leadership** – Effectively leads through transformation and drives buy-in across diverse stakeholders.

+ **Team Building** – Attracts, develops, and retains top talent across sales support and customer-facing functions.

REQNUMBER: 134562

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.