"Alerted.org

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES

IF YOU ARE AN EXISTING TEAM MEMBER, PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE: MOHEGAN INTERNAL CAREER SITE (http://www.myworkday.com/mohegan/d/task/2998$46522.htmld)

Position Summary:

This position is responsible for supporting the Director of Process Improvement in executing strategic initiatives that drive operational excellence across the resort. This role contributes to the design, implementation, and sustainment of continuous improvement programs that enhance guest experience, reduce waste, and improve performance across hotel, casino, food & beverage, retail, and entertainment operations.

Primary Duties and Responsibilities: includes but not limited to:

+ Assists in executing continuous improvement goals and objectives established by resort leadership, ensuring alignment with strategic priorities

+ Facilitates process improvement efforts using methodologies such as Lean, Six Sigma, Kaizen, and Tangible Improvement initiatives

+ Analyzes operational data and KPIs to identify inefficiencies and recommends actionable solutions

+ Collaborates with department leaders to redesign workflows and improve service delivery

+ Participates in training sessions and workshops to build internal capability in process improvement

+ Helps identify training sessions and workshops to build internal capability in process improvement

+ Monitors the progress and activity levels of improvement teams, providing feedback and support to ensure successful outcomes

+ Prepares reports and presentations for the Director of Process Improvement and senior leadership

Secondary Duties and Responsibilities:

+ Assists with preparations and facilitation of monthly/quarterly presentations to both senior management and department teams by sharing results, trends, special initiatives and opportunities for improvement

+ Assists with additional projects and tasks as needed

Minimum Education and Qualifications:

+ Bachelors’ Degree in Business, Financial Analytics or in a related field

+ Two years of direct experience with financial analytics, customer satisfaction surveys or other qualitative research methods

+ Previous direct experience running Kaizen or Lean Six Sigma process improvement projects is preferred

+ Training in Lean principles and Kaizen facilitation is preferred

+ Excellent written and verbal communication skills

+ Excellent organizational and multi-tasking skills

+ Intermediate knowledge of Word, PowerPoint, Excel and Outlook

+ Excellent problem solving, project management, presentation and interpersonal skills

+ Strong analytical and quantitative skills

+ In lieu of a Degree and previously mentioned experience, four years of direct experience with financial analytics, customer satisfaction surveys, focus groups and other qualitative research methods

Competencies: Incumbent will master the following competencies while in this position:

+ Knowledge of all departmental goals, operating procedures and dynamics

+ Full working knowledge of Lean Concepts with demonstrated success

+ Ability to engage a cross-functional team towards a desired outcome

+ Problem analysis and problem resolution at both a strategic and functional level

+ Ability to define and track key metrics

+ Ability to design and implement both qualitative and quantitative customer research programs

+ Knowledge of the Mohegan Tribal Employment Rights Ordinance (TERO) as it relates to employment

Training Requirements:

+ Knowledge of Mohegan Sun’s Time & Attendance, Payroll & HCM systems and other applicable systems

Physical Demands and Work Environment:

+ Office work environment

+ Must be able to stand for extended periods of time while facilitating programs

+ Must be able to lift up to 50lbs

+ Must be able to work various shifts and flexible hours

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.

Work Shift:

Regular

Knock, knock. Hear that sound? That's opportunity!

.

Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.

What began in 1996 as a gaming destination in southeastern Connecticut with a handful of Team Members has expanded into a premier entertainment enterprise with over 10,000 team members across the globe. What drives our success is the centuries-old philosophy of the Mohegan Tribe “The Spirit of Aquai”. Its principles of welcoming, mutual respect, cooperation and building relationships have shaped our culture, and serve as the foundation that we live by with every guest and team member interaction today, and for generations to come.