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Riverwoods, IL, USA | Hourly | 24.00-24.62 per hour $24.00-$24.62 | Full Time

| Eligible for: PTO (Vacation, Sick, and Holiday), Medical, Dental, Vision Insurance, 401k, and more!

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

The Senior Office Services Associate assists with all facets of office operations on site and acts as right hand to the onsite Account Manager. Responsible for tracking all activities and reporting monthly volume to management. This role is adaptable, able to back up various functions, and works with the team proactively to identify areas of support.

• Mail Services: Accurately sorts and distributes all incoming mail throughout the campus. Picks up outgoing mail and utilizes postage equipment to prepare for delivery.• Shipping/Receiving: Physically distribute mail and courier packages by cart, dolly or hand truck to and from various departments throughout the campus. Properly creates FedEx labels for domestic and international shipments, adhering to all compliance requirements.• Switchboard: Answer and route incoming calls appropriately and accurately.• Print & Reprographics: Assist with copy services production; operate and maintain high volume of reprographic and finishing projects, reviewing client requirements to the final states of reproduction and distribution, performing copying, printing, binding and lamination.• Mailing support: Properly folds and inserts letters into correct envelopes for letters and large mailing projects.• Monitors copy paper at each copy station on campus regularly and restocks when needed.• Deliver highest quality of customer service by providing friendly and responsive processing of requests.• Will train on other various tasks within the office services team• Other tasks as assigned by management.

Qualifications:

• HS Diploma or equivalency required. Higher education preferred.• 2-3 years office services experience required • 3-4 years minimum experience with Microsoft Products including: Word, Excel, Outlook, and Teams• Must demonstrate exceptional customer service skills; adaptable to a dynamic environment while possessing strong interpersonal skills• Must be able to learn new skills quickly• Flexible and able to juggle multiple, and at times, conflicting priorities• Strong initiative required; ability to work independently with minimal direct supervision• Able to remain diplomatic in stressful situations; team oriented and has the capacity to build strong working relationships both within the team and with external stakeholders/customers• Exhibits superior verbal and written customer service skills• Maintains confidentiality while working with highly sensitive materials• Able to walk, bend, kneel, stand, and/or sit for extended periods of time• Able to lift or move 50lbs or greater at times

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