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Introduction

As a TLS Intern, you will support the Technology Lifecycle Services (TLS) team in driving renewals and expansions across IBM’s client portfolio. This internship is designed to provide hands-on experience in sales strategy, client engagement, and internal collaboration within a global technology company.

Your role and responsibilities

You will work closely with experienced professionals to:

• Assist in account planning and stakeholder coordination for TLS renewals and expansions.

• Support the identification of opportunities for service uplift, expansion, and winback.

• Collaborate with internal IBM teams such as Brand Sales Specialists, Deal Makers, Ecosystem Sales Specialists, and Customer Success Managers.

• Learn to use IBM sales tools and CRM systems to track and manage opportunities.

• Participate in client conversations under guidance, helping to prepare materials and follow-ups.

Learning Objectives

• Gain exposure to IBM’s Technology Lifecycle Services portfolio and understand its value proposition.

• Develop foundational skills in sales execution, pipeline management, and client relationship building.

• Learn how to identify upsell and cross-sell opportunities in a technology sales environment.

• Understand IBM’s licensing terms, support offerings, and competitive differentiators.

Required technical and professional expertise

• Strong communication and collaboration skills.

• Interest in technology, business, or sales.

• Willingness to learn and take initiative.

• Basic understanding of business operations and customer service principles.

• Currently enrolled in a university program (Business, Marketing, Engineering, or related fields).

Preferred technical and professional experience

• Familiarity with IBM products or enterprise technology (a plus, not required).

• Analytical mindset and curiosity to explore data-driven insights.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.