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Join Our Team in Parsippany, New Jersey

We are seeking a skilled professional to join our dynamic team. This role involves working with Salesforce Service Cloud architecture, ensuring alignment with business goals and enterprise standards.

Day-to-Day Duties:

+ Define end-to-end Salesforce Service Cloud architecture.

+ Design scalable solutions across Case Management, Omni-Channel, Knowledge Base, Live Agent, CTI, and Email-to-Case.

+ Lead the design of data models, security models, and sharing architectures.

+ Develop integration strategies using REST/SOAP APIs, Platform Events, and middleware tools like MuleSoft, Informatica, or Dell Boomi.

+ Evaluate and recommend AppExchange products and third-party tools.

+ Create solution blueprints, sequence diagrams, and architecture documentation.

Technical Leadership:

+ Serve as the technical authority for Salesforce implementations.

+ Enforce governance standards, design patterns, and best practices.

+ Perform code reviews and solution assessments.

+ Mentor development teams and guide them on Apex, LWC, Integration, and Performance Optimization.

Stakeholder & Delivery Management:

+ Collaborate with business analysts, project managers, and client stakeholders.

+ Participate in solution estimation, RFP responses, and pre-sales activities.

+ Work with cross-functional teams to ensure seamless end-to-end solution delivery.

+ Support release planning, DevOps strategy, and CI/CD pipelines.

Governance & Quality:

+ Ensure compliance with Salesforce best practices and data security policies.

+ Establish and maintain architecture governance frameworks and technical documentation.

+ Lead performance reviews, scalability assessments, and security audits.

Basic Qualifications

+ Minimum 10 years of experience with Apex, Lightning Web Components (LWC), SOQL/SOSL, REST/SOAP APIs.

+ Strong understanding of Salesforce data model, security, and integration architecture.

+ Proven track record of leading large-scale enterprise implementations.

+ Familiarity with DevOps tools (Copado, Jenkins, Git, Gearset) and CI/CD automation.

+ Experience in Agile delivery frameworks and global delivery models.

+ Excellent communication, presentation, and stakeholder management skills.

Preferred Qualifications

+ Salesforce Certified Technical Architect (CTA) or actively pursuing CTA.

+ Knowledge of Field Service Lightning (FSL), Einstein Bots, or Salesforce Industries (Vlocity).

+ Experience integrating Salesforce with legacy or cloud-based systems (AWS, Azure, SAP, etc.).

+ Familiarity with Agile at Scale (SAFe, LeSS) and multi-cloud Salesforce implementations.

Personal Attributes

+ Strategic thinker with strong problem-solving and analytical skills.

+ Excellent leadership and team collaboration abilities.

+ High attention to detail and commitment to quality.

+ Ability to manage multiple priorities and communicate effectively with both technical and business audiences.

Salesforce Certifications (Mandatory)

+ Application Architect or System Architect

+ Platform Developer I & II

+ Service Cloud Consultant

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.