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Company Overview:

Req ID: 346124

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Digital Solution Architect Sr. Advisor to join our team in New Jersey, New Jersey (US-NJ), United States (US).

Job Description:

Day to Day job Duties:

+ Define end-to-end Salesforce Service Cloud architecture, ensuring alignment with business goals and enterprise standards

+ Design scalable and modular solutions across Case Management, Omni-Channel, Knowledge Base, Live Agent, CTI, and Email-to-Case

+ Lead the design of data models, security models, and sharing architectures

+ Develop integration strategies using REST/SOAP APIs, Platform Events, and middleware tools like MuleSoft, Informatica, or Dell Boomi

+ Evaluate and recommend AppExchange products and third-party tools as part of the solution landscape

+ Create solution blueprints, sequence diagrams, and architecture documentation for development teams

Technical Leadership

+ Serve as the technical authority for Salesforce implementations, providing direction to developers, administrators, and functional consultants

+ Enforce governance standards, design patterns, and best practices across all Salesforce projects

+ Perform code reviews, solution assessments, and ensure compliance with Salesforce platform limits and security standards

+ Mentor development teams and guide them on Apex, LWC, Integration, and Performance Optimization

Stakeholder & Delivery Management

+ Collaborate with business analysts, project managers, and client stakeholders to translate requirements into robust technical designs

+ Participate in solution estimation, RFP responses, and pre-sales activities, providing architectural recommendations and effort sizing

+ Work with cross-functional teams (Infrastructure, Security, Data, and Integration) to ensure seamless end-to-end solution delivery

+ Support release planning, DevOps strategy, and CI/CD pipelines for Salesforce environments

Governance & Quality

+ Ensure compliance with Salesforce best practices, governor limits, and data security policies

+ Establish and maintain architecture governance frameworks, technical documentation, and design repositories

+ Lead performance reviews, scalability assessments, and security audits of Salesforce solutions

Basic Qualifications:

+ Minimum 10+ years of experience of Deep expertise in Apex, Lightning Web Components (LWC), SOQL/SOSL, REST/SOAP APIs

+ Minimum 8+ years of experience Strong understanding of Salesforce data model, security, and integration architecture

+ Minimum 10+ years of experience Hands-on experience designing and implementing Service Cloud, including Omni-Channel, CTI, Knowledge, and Case Management

+ Proven track record of leading large-scale enterprise implementations

+ Familiarity with DevOps tools (Copado, Jenkins, Git, Gearset) and CI/CD automation

+ Experience in Agile delivery frameworks and global delivery models

+ Excellent communication, presentation, and stakeholder management skills

Preferred Qualifications

+ Salesforce Certified Technical Architect (CTA) or actively pursuing CTA

+ Knowledge of Field Service Lightning (FSL), Einstein Bots, or Salesforce Industries (Vlocity)

+ Experience integrating Salesforce with legacy or cloud-based systems (AWS, Azure, SAP, etc.)

+ Familiarity with Agile at Scale (SAFe, LeSS) and multi-cloud Salesforce implementations

Personal Attributes

+ Strategic thinker with a strong problem-solving and analytical mindset

+ Excellent leadership and team collaboration abilities

+ High attention to detail and commitment to quality

+ Ability to manage multiple priorities and communicate effectively with both technical and business audiences

Salesforce Certifications (Mandatory):

Application Architect or System Architect

Platform Developer I & II

Service Cloud Consultant

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.