• Infrastructure Analyst Relations

    IBM (Austin, TX)


    Introduction

     

    It takes a unique blend of personality traits and skills to excel in IBM's Analyst Relations (AR) team, where shaping and brokering third-party opinions with IBM's intent is paramount. Our roles demand curiosity, humility, and unwavering conviction that, when analysts and IBMers collaborate, we can deliver the optimal technologies and expertise to serve our clients. The ability to maintain a strong focus on relationship details is crucial in AR, where individual reputation and expertise hold weight. With many ongoing responsibilities, efficiency and problem solving are core skills, particularly in looking at how AI and technology can automate tasks.

     

    The AR team members are intellectually curious specialists in relationship development, with a deep understanding of the market domains and offering portfolios IBM serves. They act as coaches, facilitators, and program managers, orchestrating hundreds of analyst interactions, research activities, and the continuous information flow that drives our pursuit of delivering value return from industry analysts. Our team's backgrounds are diverse, yet our ambition remains singular: to foster harmonious relationships with analysts and IBMers, ensuring that our clients benefit from the technology and expertise IBM can deliver.

     

    Your role and responsibilities

     

    Skills

     

    Effectively manages analyst RFI responses end-to-end.

     

    Participates in projects with other team members to build AR skill set.

     

    Knowledge

     

    Established 101 knowledge of specific market and AR processes and best practices. Demonstrates understanding of specific IBM offerings and differentiation.

     

    Leadership

     

    Understands and participates in the planning process with team members for the market and portfolio of the team. Can proactively manage own tasks, own time and highlights areas where help is required to be accountable for delivering high quality, on-time work.

     

    Required technical and professional expertise

     

    Knowledge

     

    - Market: Understands and embraces the domain-specific market definition, key market forces and competitive landscape, and shows curiosity and interest in new and emerging trends and dynamics in the market.

     

    - Analysts: Identifies and tracks the analysts who specialize in this market, segments these analysts into their relative importance and role in market, stays current on their research and opinion of IBM and competitive alternatives, and is up to speed on analyst firm policies and dynamics.

     

    - Products: Knows what products, services and solutions we offer, their key features and competitive differentiation, and can articulate client benefits illustrated with client references and use cases.

     

    - IBM: Can articulate the IBM strategy and key initiatives of the company at a high level and how their portfolio set fits and adds differentiating value in that overall context.

     

    Skills

     

    - Relationships: Builds and nurtures trusted and enduring relationships with analysts and IBMers of all personalities and work styles.

     

    - Communicative: Articulate in spoken and written format in 1x1 and 1-to-many forums with analysts, senior executives, and experienced subject matter experts.

     

    - Persuasive: Engages in healthy, informed dialog where opinions differ and are strongly held and does so in a way that helps others see another point of view while maintaining respect between all parties.

     

    - Strategic: Can reconcile knowledge of IBM business needs with key analyst opinion and research agendas to build out the strategy, engagement plan, and tactics to effectively drive to outcome.

     

    - Organized and pragmatic: Can multi-task, prioritize and be responsive to the needs of IBMers, Analysts and fellow members of the cross-functional team. Plans the work and works the plan.

    DNA

    - Engaged: Listens and looks to the future to be prepared to maximize return for IBM.

     

    - Trusted: Can hold opinions, deliver on commitments, and build trusted relationships with mutual respect.

     

    - Relentless: Navigates through IBM to find information and align people and decisions on behalf of our market position and analyst interaction.

     

    - Resourceful: Seeks paths to achieve what is needed for the business, often challenging the status quo.

     

    - Agile: Has a growth mindset to work in a dynamic team environment and constantly looks for ways to improve our work and outcomes.

     

    - Judgment: Exhibits sound judgment and has self-confidence in their own judgment, knowing what to prioritize and when to push back.

     

    - Consummate IBMer: Brings authentic self to IBM and focuses on what is best for IBM above personal ambition.

     

    Preferred technical and professional experience

     

    Hiring manager and Recruiter should collaborate to create the relevant verbiage.

     

    IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.