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Job Title

Executive Director, Student Financial Services

Agency

Texas A&M University - Corpus Christi

Department

Enrollment Management Services

Proposed Minimum Salary

Commensurate

Job Location

Corpus Christi, Texas

Job Type

Staff

Job Description

TAMU-CC is a dynamic university designated as both a Hispanic-Serving Institution (HSI) and Minority-Serving Institution (MSI) with approximately 11,000 students from 47 states and 54 foreign nations. We employ over 1,400 full-time and 2,000 part-time Islanders (including students/GAs). The University attracts highly talented faculty and staff and offers an array of undergraduate and graduate degrees, including doctoral programs. As a member of the Texas A&M University System, TAMU-CC benefits from a range of resources, increased visibility and influence, and opportunities to collaborate in mutually beneficial ways with peers across member institutions and associated agencies.

TAMU-CC’s beautiful campus is located on a 240-acre island on Corpus Christi Bay and was ranked #1 College by the Sea by Best College Reviews. Our natural setting is enhanced by its modern, attractive, and state-of-the-art classroom buildings and support facilities.

Learn more information here (https://www.youtube.com/watch?v=EwQR4HbGJu0) !

PURPOSE

The Executive Director of Student Financial Services is a key leadership position responsible for overseeing the implementation and management of comprehensive financial aid programs at Texas A&M-Corpus Christi, a public R2 research university. This role includes strategic planning, ensuring regulatory compliance, optimizing financial aid resources, and enhancing student access, affordability, and success. The Executive Director works collaboratively with university leadership, enrollment management, and student support services to foster a student-centered approach to financial aid that aligns with institutional goals and priorities. The Executive Director of Student Financial Services oversees the Financial Aid, Scholarship, and Veteran’s Affairs Office.

DESCRIPTION

Functional Area 1: Strategic Leadership and Departmental Development -

Percent Effort: 30%

+ Lead the Unit of Student Financial Services to support the university’s enrollment, retention, and graduation goals.

+ Design and implement financial aid programs that align with institutional mission and enrollment strategies, optimizing student access, affordability, and success.

+ Lead and support the Departments of Veteran’s Affairs, Financial Aid, and Scholarships.

+ Fiscal management including budget projections, generating reports, balancing multiple budgets, reviewing expenditures, recognizing inconsistencies, and initiating budget transfers. Responsible for allocation of the financial aid budget to maximize impact, incorporating federal, state, and institutional resources to support student needs.

+ Develop and monitor the Financial Aid Office budget including personnel needs and departmental operating expenses. Oversite of departmental budgets in partnership with the Directors of Veteran’s Affairs, and Scholarships.

+ Evaluate and upgrade use of all relevant technology programs to the reporting offices to align with industry standards. Ensure all unit staff are trained in and utilizing relevant technology programs.

+ Collaborate with university leadership, Enrollment Management division leadership, Admissions, Registrar, and other departments to align financial aid programs with institutional priorities and enhance cross-functional support for student success. Interpret, inform and advise University administration about changes in financial aid so that the impact on budget, services, University resources and enrollment is identified.

Functional Area 2: Compliance, Policy Management, & Data Analysis

Percent Effort: 30%

+ Ensure comprehensive compliance with all federal, state, and institutional financial aid regulations and policies, serving as the primary compliance officer in the department and updating procedures as needed.

+ Oversee audits, reporting, and assessments to verify accuracy and ensure integrity in all financial aid operations. Prepare all federal, state & institutional financial aid reports.

+ Monitor federal work-study expenditures, students’ satisfactory academic progress, federal and state grant expenditures, etc.

+ Lead data collection, analysis, and reporting to guide financial aid decisions and improve program effectiveness.

+ Utilize predictive modeling and data insights to optimize aid packaging, evaluate program impact, and support retention and completion goals.

+ Provide administrative review of athletic grant-in-aid programs and NCAA requirements and reports as needed.

Functional Area 3: Staff Supervision, Development, & Student-Centered Service

Percent Effort: 25%

+ Recruit, train, and supervise financial aid, veteran’s affairs, and scholarship staff, setting performance goals, conducting evaluations, provide cross training, mentoring professional growth, and holding staff accountable for accurate and exemplary customer service

+ Foster a collaborative office culture that emphasizes outstanding student-centered service excellence, accessibility, and responsiveness.

+ Ensure staff are well-informed on current regulations, best practices, and customer service strategies to deliver high-quality, personalized support to students and families.

Functional Area 4: Collaboration and University Engagement

Percent Effort: 15%

+ Oversee outreach efforts to increase awareness and understanding of student financial services options among prospective and current students.

+ Collaborate with departments such as Academic Advising, Bursar, and Institutional Research to streamline processes and improve service delivery.

+ Cultivate relationships with external stakeholders, including government agencies to identify and leverage additional funding sources for students.

+ Engage with faculty, staff, and university leadership to address evolving financial needs and contribute to the university’s strategic goals.

QUALIFICATIONS

+ Bachelor’s degree

+ Ten (10) years in financial aid, enrollment management or similar field to include supervisory experience

+ Additional experience may be used as a substitute for the minimum requirement:

+ Master’s degree and eight (8) years in financial aid, enrollment management or similar field to include supervisory experience

+ Doctoral degree and six (6) years in financial aid, enrollment management or similar field to include supervisory experience

+ Advanced skills in Microsoft suite, and typical modern computer programs

+ Excellent organizational skills

+ Strong customer service skills.

PREFERRED QUALIFICATIONS

+ Master’s Degree in Education, Business, or a related field.

+ Five (5) years of experience as a director of financial aid at a college or university.

+ Bilingual or multilingual abilities.

+ Familiarity with Banner Student Information System or Customer Relationship Management software.

NOTE: This position has the possibility to be hybrid (partially remote).

SALARY: Up to $9,583.34 Monthly (Up to $115,000 Annually Approximately)

BENEFITS (rules, policies, eligibility apply)

From our generous benefits package (https://www.tamucc.edu/human-resources/benefits/index.php) and professional development opportunities, to our retirement programs and our commitment to service excellence, the Island University is an engaging and rewarding place to work.

INSURANCE: (https://assets.system.tamus.edu/files/benefits/website/BenefitsGuide.pdf)

+ Medical

+ $0 - $30 per month for Employee Only coverage after university contribution ($920 value).

+ Up to 83% of premium covered by the university:

+ Employee and Spouse

+ Employee and Children

+ Employee and Family coverage

+ Dental & Vision

+ Life Insurance, Accidental D&D, Long Term Disability, Flexible Spending Account and Day Care Spending Account

DUAL CAREER PARTNER PROGRAM (https://www.tamucc.edu/human-resources/careers/dual-career-partner/index.php)

ON-CAMPUS WELLNESS OPPORTUNITIES

Work Life Solutions: (https://www.tamucc.edu/human-resources/benefits/eap.php)

+ Counseling, Work Life Assistance, Financial Resources, and Legal Resources

Tuition Benefits: (https://www.tamucc.edu/human-resources/benefits/tuition/index.php)

+ Public Loan Forgiveness

+ Book scholarships

+ 100% tuition coverage for up to 18 credit hours per fiscal year (other rules may apply).

Retirement (https://www.tamucc.edu/human-resources/benefits/retirement-programs.php) :

+ Teacher Retirement System of Texas (TRS) or Optional Retirement Plan (ORP)

+ Voluntary Tax Deferred Account/Deferred Compensation Plan

Time Off (https://www.tamucc.edu/human-resources/time-off/index.php) :

+ 8+ hours of vacation paid time off every month.

+ 8 hours of sick leave time off every month.

+ 8 hours of paid time off for Birthday leave.

+ 12-15 paid holidays each year.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.