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Compass, Inc., a progressive non-profit agency supporting individuals with intellectual disabilities located in Beltsville, Md., is seeking a highly skilled, self-starter for the position of Person-Centered Planning (PCP) Coordinator This position reports to the Director of Person-Centeredness and is responsible for providing support and technical assistance to Compass’ program services division as well as completing cross check comparisons/reviews of the Person-Centered Plan (PCP) against services delivered by Compass. This position works with internal and external stake holders to keep PCPs on track and ensure that services are provided and documented as outlined in the PCP. This position is a hybrid position between working in office and working from home. All activities must support the Compass’ mission and strategic initiatives.

Essential Job Responsibilities:

+ · Track the Person-Centered Planning process to ensure implementation and documentation adheres to regulations and quality standards.

+ · Monitor the Person-Centered Planning (PCP) process in the agency’s information system iCareManager (ICM.)

+ · Pull data on PCP compliance and work with teams to address any PCPs that are off track or out of compliance.

+ · Submit all necessary paperwork for funding (DSAT) and planning (PCP) to Maryland Developmental Disabilities administration (DDA.)

+ · Complete service authorizations in ICM as part of the PCP process.

+ · Monitor the Maryland Long Term Services and Supports (LTSS) information database system daily for pending plan activity and take necessary action for implementation.

+ · Compares requested service units as outlined in each person’s plan as submitted to data entered into LTSS and confirms accuracy.

+ · Troubleshoot PCP issues with teams individually and wholistically, while evaluating and continuously improving company processes globally.

+ · Engage with Coordinators of Community Service (CCS) and DDA on a routine basis to keep PCP’s moving forward, follow up on any errors and resolve issues.

+ · Monitor utilization of PCP services through regular audits of service notes to ensure that people are receiving the services they are authorized for.

+ · Monitor service provision for over and/or underutilization of units and support programs by providing data in these instances.

+ · Provide training on the PCP process to staff in different roles across the agency.

+ · Work with LTSS & ISAS to resolve any issues.

+ · Track staff training compliance with PCP’s in ICM, reporting out to programs on staff outstanding training and overall compliance.

+ · Prepare required reports, presentations and program documents.

+ · Participate in organizational and state LTSS-related trainings, webinars and meetings as designated.

+ · Other duties as assigned by supervisor.

Qualifications: Bachelor’s degree Human Services, or another related field or a related field or equivalent combination of experience and completion of college credits. Minimum of two years’ experience in human services. Must also have prior experience supporting individuals with disabilities.

The ideal candidate will possess the following skills, knowledge, and abilities:

+ · Knowledge of person-centered thinking and planning with prior experience with development and implementation of person-centered plans and/or tracking delivery of services.

+ · Working knowledge of Maryland Medicaid’s Long-Term Services and Supports (LTSS) system requirements for documentation of services delivered in order to receive payment.

+ · Excellent technology skills and familiarity with data entry and generating reports from information management systems. Knowledge and experience specifically with iCareManager is a plus.

+ · Demonstrates high-level of commitment and high standards of performance, striving for results and success, conveys a sense of urgency in bringing issues to closure, takes initiative to make things happen and maintains a positive “can-do” attitude.

+ · Excellent customer service skills, recognizing colleagues and stakeholders as customers and treating with courtesy and concern, responding timely and effectively and facilitating a collaborative approach, leading teams toward a common goal.

+ · Strong effective communication skills ensuring important information is delivered as needed and is conveyed clearly and effectively both orally and in writing. Demonstrates excellent active listening skills especially regarding presence.

+ · Demonstrates high level of accountability and responsibility ensuring that problems are not ignored, reacts quickly and positively to customers inquiries and takes responsibility for one’s own actions.

Compensation and Work Conditions: Annual salary of 50-56K to start depending on qualifications. Hours of work are typically 9a-5p. Hybrid remote work from home with 2-3 days in the office or in the field to conduct training. Excellent benefits include health, dental, vision, short term disability, life insurance, EAP, retirement plan with generous employer match, three weeks PTO, 10 paid holidays, wellness activities including onsite gym. Must be able to sit for extended periods, bend, pull, push, and lift up to 25 pounds (lifting is infrequent.)

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