• Help Desk Technician

    Motion Recruitment Partners (Phoenix, AZ)


    Help Desk Technician

     

    Phoenix, Arizona

     

    Onsite

     

    Contract

     

    $15/hr - $20/hr

     

    We are seeking a full time, on site Help Desk Technician based in Phoenix, AZ. You'll join out IT team working 5 days a week at our Phoenix office, supporting our user community by troubleshooting hardware, software, and network issues. This role is hands on, customer facing, and ideal for someone who thrives in a fast paced, in person environment. You would be the go to tech hero for our organization, making a real impact by resolving issues, improving user productivity, and helping shape our internal tech culture. You'll gain experience across a broad range of technologies, work alongside senior IT staff, and develop valuable skills in a stable, growing company that encourages certification and advancement. Being on site means you'll build strong relationships, get immediate feedback, and be highly visible to leadership.

    Required Skills & Qualifications

    + 1-3 years of technical support experience in an on site environment

    + Proficient with installing/configuring Windows and/or macOS systems

    + Strong customer service skills and ability to communicate clearly with non technical users

    + Familiarity with basic networking and peripherals

    + Ability to prioritize tasks, manage multiple tickets simultaneously, and meet SLAs

    Desired Skills and Experience

    + Associate’s or Bachelor’s degree in IT, Computer Science, or related field.

    + Experience with enterprise ticketing systems (ServiceNow, Jira, Zendesk).

    + Familiarity with Active Directory, remote support tools, mobile device management (MDM).

    + Basic scripting/automation (PowerShell, Bash) or willingness to learn.

    + Experience working in a 24×7 environment or performing after-hours support as needed.

    + Additional certification such as CompTIA Network+, Microsoft 365 Administrator, or ITIL Foundation.

    Tech Breakdown

    + 40% – Desktop & laptop OS (Windows 10/11, macOS)

    + 20% – Office productivity tools and common applications

    + 15% – Network/Connectivity (WiFi, VPN, printing)

    + 15% – Ticketing & remote support tools (ServiceNow, Jira, TeamViewer)

    + 10% – Hardware peripherals & mobile device support

    Daily Responsibilities

    + 50%: Serve as first-line technical support for end-users — respond to tickets, solve hardware/software/network problems, document solutions, and escalate when needed.

    + 20%: Install, configure, and maintain desktops, laptops, peripherals, and mobile devices.

    + 15%: Assist with network connectivity issues, access rights, and user account setups/deactivations.

    + 10%: Maintain the help desk knowledge base — update documentation, share best practices, and train users on common tools.

    + 5%: Participate in IT projects (e.g., hardware roll-outs, software upgrades, office moves) as directed by senior IT team.

    The Offer

    + Bonus **OR** Commission eligible

    You will receive the following benefits:

    + Medical, Dental, and Vision Insurance

    + Vacation Time

    + Stock Options

     

    Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

    You will receive the following benefits:

    + Medical Insurance - Four medical plans to choose from for you and your family

    + Dental & Orthodontia Benefits

    + Vision Benefits

    + Health Savings Account (HSA)

    + Health and Dependent Care Flexible Spending Accounts

    + Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

    + Hospital Indemnity Insurance

    + 401(k) including match with pre and post-tax options

    + Paid Sick Time Leave

    + Legal and Identity Protection Plans

    + Pre-tax Commuter Benefit

    + 529 College Saver Plan

     

    Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.

     

    **Posted by:** Isabella Sweet

    Specialization:

    + Customer Support / Call Center / Client