"Alerted.org

+ **Client communication:** Respond to customer calls and emails regarding account inquiries, payments, and title-related questions.

+ **Problem resolution:** Research and resolve customer issues and concerns efficiently.

+ **Administrative support:** Process payments, manage account logins, and handle document formatting and proofing.

+ **Liaison and coordination:** Work with other departments such as underwriting, loan officers, and sales to ensure accurate information and a smooth process.

+ **Technical support (for software-focused roles):** Assist clients with software-related issues, including troubleshooting and providing updates.

+ **Escrow support:** Hold deposits and help with the distribution of escrow funds as part of the closing process.

+ **Computer Skills:** Proficient at Exel and reports.

+ **Learn:** How to search public records and assist Real Estate Agents.

+ **Front Desk Support:** Answer phones and greet customers.

Required skills and qualifications

+ Strong communication and interpersonal skills.

+ Proficiency in problem-solving and attention to detail.

+ Knowledge of the mortgage and title insurance industry.

+ Ability to multitask in a fast-paced environment.

+ Experience with customer service or call center environments.

+ A High School Diploma or GED is often required, with some roles potentially preferring a two-year degree or related experience.

**Pay Details:** $20.00 to $23.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance

**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.