• CMDB Analyst

    Rush University Medical Center (Chicago, IL)


    Job Description

    Business Unit: Rush Medical Center

     

    Hospital: Rush University Medical Center

    Department: IT Operations

    **Work Type:** Full Time Remote (Total FTE between 0.9 and 1.0)

    **Shift:** Shift 1

    **Work Schedule:** 8 Hr (8:00:00 AM - 5:00:00 PM)

     

    Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

     

    **Pay Range:** $34.61 - $51.57 per hour

     

    Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

    Summary:

    The Configuration Management Database (CMDB) Analyst works alongside the CMDB Administrator to complete the tasks necessary to establish and maintain the overall health and accuracy of CMDB records, data, process, and design. Tasks include the remediation of duplicate or inaccurate records and reviewing CMDB records and data to uncover inconsistencies. The Analyst may provide input into procedural documents and assist with the implementation of new or changing tools.

    Other information:

    Required Job Qualifications:

    • At least three years of related experience in the maintenance of a CMDB in a complex environment.

    • CMDB experience in ServiceNow.

    • Strong data analysis skills using Excel and/or databases. Skills include activities such as comparing or consolidating data, using VLOOKUP and other basic or intermediate formulas, etc.

    Preferred Job Qualifications:

    • Though the tools are not yet in place, experience with ServiceNow’s ITOM, Discovery, and Service Mapping is helpful.

    • Knowledge of Asset Management in addition to Configuration Management

    Competencies:

    Ability to learn new concepts, systems, and technologies.

     

    Knowledge of the Common Service Data Model (CSDM).

     

    This position requires working with great attention to detail and strong problem-solving ability, as well as an analytical approach to implementing solutions.

     

    **Disclaimer:** The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

    Responsibilities:

    • With guidance from the CMDB Administrator, perform maintenance on CMDB records according to established processes.

    • Engage in the day-to-day operational upkeep of records across the CMDB (ServiceNow)

    • Gather information from service owners as needed to confirm accuracy and completeness of records.

    • Perform regular assessments of data and records to ensure policy and process adherence.

    • Engage in regular CMDB audits

    • Respond to assignments resulting from audits

    • Fulfill service requests as assigned

    • Engage in planning meetings related to CMDB development, growth, and design

    • Engage in the change management process as it relates to the CMDB

    • Conduct research and maintain emerging knowledge to support best practices

     

    This is a remote position with occasional on-site options.

     

    Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

     

    **Position** CMDB Analyst

    **Location** US:IL:Chicago

    **Req ID** 22394