"Alerted.org

Description We are looking for a dedicated Customer Service Representative to join our team in Cleveland, Ohio. This is a Contract to permanent position, offering an exciting opportunity to work in a detail-oriented and dynamic environment. The role involves engaging with residents, providing accurate information, and ensuring exceptional service delivery.

Responsibilities:

• Accurately record and track service requests using the organization's Customer Relationship Management system.

• Deliver detailed and accurate information about city services, events, and programs by utilizing reference tools and online resources.

• Follow established procedures, workflows, and scripts to manage, resolve, or escalate customer inquiries.

• Communicate effectively and courteously with residents, including handling stressful situations or language barriers.

• Utilize translation services to facilitate clear communication with non-English speaking residents.

• Assist with property or location-related questions by navigating city mapping systems.

• Maintain confidentiality and a high standard of conduct in all interactions and data management.

• Ensure high levels of accuracy when entering data and responding to customer inquiries.

• Perform additional tasks as assigned to support team objectives. Requirements

• Prior experience in customer service, ideally within a call center or high-volume setting.

• Strong listening skills and the ability to communicate clearly both verbally and in writing.

• Proficiency in using Microsoft Office applications.

• Attention to detail and accuracy in data entry and documentation.

• Ability to remain calm and focused when interacting with stressed or frustrated customers.

• Familiarity with navigating CRM systems and mapping tools is preferred.

• Demonstrated ability to follow processes, workflows, and scripts effectively.

• Business-appropriate attire is required for this onsite position.

Bilingual is a plus!!

TalentMatch®

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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