• Bilingual Customer Service Representative

    Robert Half Office Team (Baltimore, MD)


    Description

    The Bilingual Spanish Customer Service Representative provides exceptional customer support in both English and Spanish. This position plays a key role in ensuring customer satisfaction by handling inquiries, resolving issues, and delivering accurate information about products and services. The ideal candidate is professional, patient, and able to communicate clearly in both languages.

    Key Responsibilities:

    + Respond to customer inquiries via phone, email, chat, or in person in both English and Spanish.

    + Provide product, service, and account information accurately and efficiently.

    + Handle customer complaints, process orders, and assist with billing or service requests.

    + Translate and interpret customer communications or documentation as needed.

    + Maintain and update customer records, documenting all interactions in the CRM system.

    + Collaborate with internal departments (sales, operations, billing, technical support) to resolve customer concerns.

    + Meet or exceed performance goals, including response time, accuracy, and customer satisfaction.

    + Identify and communicate opportunities for process or service improvements.

    + Represent the company in a positive and professional manner at all times.

    Requirements

    + High school diploma or equivalent (associate or bachelor’s degree preferred).

    + Fluent in both English and Spanish (verbal and written).

    + Proven experience in customer service, call center, or administrative support roles.

    + Strong computer literacy, including CRM systems and Microsoft Office Suite.

    + Excellent communication, listening, and problem-solving skills.

    + Ability to multitask, prioritize, and stay organized in a fast-paced environment.

    + Friendly, patient, and empathetic with a strong customer-first attitude.

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .