• Customer Experience Specilaist

    Robert Half Office Team (Oceanside, CA)


    Description

    A fast-growing consumer lifestyle and outdoor gear company in Oceanside is seeking a Customer Experience Specialist to support their expanding operations. This person will be the first point of contact for customers — ensuring every interaction reflects the brand’s values of quality, care, and reliability. If you love helping people, have strong communication skills, and enjoy working in a collaborative environment, this role offers the perfect mix of administrative, problem-solving, and customer engagement responsibilities.

    Key Responsibilities:

    + Respond to customer inquiries via phone, email, and live chat with professionalism and empathy.

    + Process online orders, returns, and exchanges in a timely manner.

    + Troubleshoot issues related to shipments, product defects, and billing concerns.

    + Coordinate with warehouse and fulfillment teams to ensure on-time delivery.

    + Track customer interactions and feedback to improve service quality.

    + Assist with CRM data entry and maintenance.

    + Support the marketing team with customer outreach, surveys, and follow-ups.

    + Maintain a high standard of accuracy and brand consistency in all communications.

    Requirements

    + 2+ years of customer service, administrative support, or retail coordination experience.

    + Excellent written and verbal communication skills.

    + Strong attention to detail and time management.

    + Proficiency in Microsoft Office and CRM systems (Salesforce, HubSpot, or Zendesk preferred).

    + Friendly, professional, and adaptable in a fast-paced environment.

    + Bachelor’s degree or equivalent experience.

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .