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Description

We are looking for a dedicated and personable Patient Service Representative to join our healthcare team in Roanoke, Virginia. In this role, you will be instrumental in delivering excellent service to patients and visitors while supporting administrative operations in a dynamic and fast-paced environment. This is a Contract to permanent position, offering an opportunity to grow within the healthcare industry.

Responsibilities:

• Welcome patients and visitors warmly, creating a positive and detail-oriented atmosphere.

• Accurately register patients, verify insurance details, and update medical records as necessary.

• Manage scheduling, confirmations, and patient follow-up appointments to ensure seamless operations.

• Collaborate effectively with clinical and administrative teams to optimize patient flow.

• Uphold strict confidentiality of patient information in accordance with healthcare regulations and organizational policies.

• Address patient concerns with empathy and escalate issues to the appropriate team when needed.

Requirements

• Previous experience in patient scheduling, registration, or customer service within a healthcare setting.

• Strong interpersonal skills with the ability to provide compassionate and detail-oriented service.

• Familiarity with medical recordkeeping and insurance verification processes.

• Ability to multitask in a fast-paced environment while maintaining attention to detail.

• Knowledge of call center operations and phone-based customer service.

• Commitment to maintaining patient confidentiality and adhering to healthcare compliance standards

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .