• Customer Service Representative

    Robert Half Office Team (San Diego, CA)


    Description

    Robert Half is seeking dedicated and personable Customer Service Representatives to join a growing call center team. This is an exciting opportunity for candidates passionate about providing excellent customer support, resolving inquiries, and enhancing the customer experience. As the first point of contact, you will act as the face of the company, ensuring prompt, courteous, and effective communication with customers.

    Key Responsibilities

    + Handle a high volume of inbound and outbound customer calls, responding to inquiries, complaints, and requests in a professional manner.

    + Provide thorough and accurate information regarding products, services, and policies.

    + Troubleshoot and resolve customer issues efficiently, escalating more complex problems to appropriate departments as necessary.

    + Document customer interactions, inquiries, and resolutions in the company’s CRM or database.

    + Promote products or services when opportunities arise, ensuring customer satisfaction at all times.

    + Collaborate with team members and management to identify ways to improve the customer experience.

    + Follow communication scripts, policies, and guidelines while personalizing service to individual customer needs.

    Requirements

    + Experience: 1-2 years in a customer service role, preferably in a call center environment (open to entry-level candidates with strong communication skills).

    + Education: High school diploma required; some college coursework or degree preferred.

    + Tech Skills: Basic computer literacy; experience with CRM software (e.g., Salesforce or Zendesk) and proficiency in Microsoft Office Suite.

    + Communication Skills: Strong verbal and written communication skills with a focus on active listening and empathy.

    Preferred Qualifications

    + Certifications: Certified Customer Service Professional (CCSP) or other customer service certifications are a plus

    + Multilingual Skills: Bilingual or multilingual candidates are highly desirable to support diverse customer needs.

    + Problem-Solving Skills: Ability to handle stressful situations with patience and critical thinking skills.

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .