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Operations Team Lead - 3rd Shift

Newark, Delaware

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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include supporting continuous business improvements, reviewing operations procedures, implementing changes, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an awareness of foundational operations and familiarity in a specific product line.

Line of Business Job Description/Responsibilities:

This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an understanding of foundational operations and familiarity in a specific product line.

Line of Business Restrictions:

This area is a high security work environment. Smocks and steel toed shoes are required to be worn at all times Must be able to stand for long periods of times (up to 8 hours) and lift up to 50 pounds.

Schedule:

+ Work Schedule - Sunday - Thursday

+ Scheduled work hours: 11:00 P.M. to 7:30 A.M.

Responsibilities:

+ Resolves day-to-day problems and executes deliverables within the business unit

+ Provides functional expertise knowledge to projects or initiatives relating to the business unit

+ Manages team workload and provides general oversight and direction to team

+ Maintains internal, operational, and financial controls and works within risk appetite of the business unit

+ Reviews processes to ensure they are efficient and implements process improvement opportunities

+ Applies knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines

+ Evaluates efficiencies and identifies areas of improvement and growth to the overall process and implements process improvement opportunities

+ Maintains internal, operational, and financial controls and works within risk appetite of the business unit

Required Qualifications:

+ Typically has 3 years Operations experience.

+ Experience with Microsoft Office applications, especially Excel

+ Critical thinking skills and ability to make quick decisions.

+ Available for OT as needed.

+ Strong business partnering and relationship management skills.

+ Excellent verbal and written communication skills

+ Ability to manage and prioritize workloads in a dynamic changing environment.

+ Ability to work independently, as well as within a team.

+ Recent leadership and coaching experience

+ Strong analytical, organizational, and problem-solving skills including attention to detail.

+ People oriented, adaptable to change able to prioritize tasks, and ability to work as a team player in a fast-paced environment Coaching ability – ability to coach and answer questions for less experience associates.

+ Ability to complete tasks or assignments with minimal supervision or oversight.

+ Excellent critical thinking skills

+ Detail oriented with ability to multi-task, excellent time management.

+ Sound decision making skills.

+ Meeting facilitation skills

+ Ability to understand departmentally policy and procedures.

+ Proven ability to engage with and influence others.

+ Proven ability to work collaboratively on a team and with key partners.

Desired Qualifications:

+ Goal and results oriented.

+ Strong follow- through skills.

+ Analytical, problem-solving skills.

+ Ability to execute independently.

Skills:

+ Attention to Detail

+ Collaboration

+ Customer Service Management

+ Customer and Client Focus

+ Fraud Management

+ Active Listening

+ Administrative Services

+ Business Operations Management

+ Data Collection and Entry

+ Quality Assurance

+ Client Management

+ Coaching

+ Performance Management

For internal employees; participation in a work from home posture does not make you ineligible to post, however, may require to meet the workplace excellence policy.

Shift:

3rd shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) .

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.