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What you will do -

+ Maintain customer accounts by reconciling invoices and applying items to accounts receivable.

+ Assist with processing transactions in order entry, resolving issues, and developing ad hoc reports.

+ Utilize procedures for process improvement; participate in software updates and upgrades.

+ Communicate directly with sales force, internal departments, and clients to resolve issues related to orders, accounts receivable, and returns.

+ Provide phone support for inquiries from sales and healthcare professionals.

+ Respond promptly, accurately, and courteously to encourage positive business relationships.

+ Process all work in accordance with relevant working practices and standard operating procedures.

+ Provide feedback and suggestions to improve service levels, internal processes, and customer support methodology.

+ Demonstrate a positive, constructive, and cooperative attitude in the business environment.

+ Provide support beyond standard hours as needed for high call volume or workload.

+ Support Sales Department by answering questions via phone, email, and fax; research responses with sales.

+ Keep detailed records of customer interactions, inquiries, complaints, and actions taken.

+ Determine charges for services requested; collaborate with Corporate Accounts Receivable for collections and billing.

+ Prepare product or service reports by collecting and analyzing customer information.

+ Coordinate sequence and release of back orders based on stock availability.

+ Maintain customer pricing in ERP system, including entering contracts as required.

+ Implement and support Quality initiatives throughout the branch.

+ Maintain accurate inventory records in ERP system through proper billing and replenishment processes.

+ Manage inventory shelf life and expiry records.

+ Support and participate in branch cycle counting process.

What you need –

Required -

+ 2+ years of work experience

+ High School diploma or equivalent

+ Ability to work flexible hours as needed to support business needs.

Preferred -

+ Associate’s Degree

+ Proficiency with computer systems (ERP, Outlook, Access, Excel, Word).

+ Knowledge of medical implant industry and hospital customer base.

Pay rate will not be below any applicable local minimum wage rates.

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.