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Sr. Service Desk Analyst (Hybrid)

Schedule:

+ Shift: Sun–Tues, 7am–7pm; Wed, 7am–11am (Desktop Support tasks only)

+ Training: First 3 weeks, Mon–Fri, 8am–5pm onsite

+ On-Call Rotation: Mon–Sun, 7am–7pm

Overview:

We’re seeking a Sr. Service Desk Analyst with strong customer service and technical support skills to join our hybrid team. This role combines remote and onsite support, including walk-in desktop support and help desk responsibilities. You’ll handle 35–40 tickets daily via phone, chat, and email, and provide first-level resolution before escalating to the Desktop Support team.

Key Responsibilities:

+ Provide front-line support for hardware, software, VPN, and application issues

+ Support walk-in users with desktop troubleshooting and basic IT tasks

+ Perform password resets, account setup/deactivation, and access control

+ Assist with onboarding and new hire orientations

+ Troubleshoot MS Office, email, macros, and document management

+ Handle website and application support for internal and external users

+ Perform basic desktop support tasks on Wednesdays (imaging, equipment prep/shipping, moves)

+ Maintain documentation and contribute to knowledge base

+ Participate in on-call rotation and occasional after-hours support

Requirements:

+ Experience with Windows 10/11, Active Directory, ServiceNow, Okta

+ Strong communication and customer service skills

+ Ability to work independently and collaboratively

+ Familiarity with ITSM tools and ticketing systems

+ Experience with SAP is a plus

+ Technical certifications (e.g., CompTIA A+, Microsoft Endpoint Admin) preferred

+ Associate or Bachelor’s degree preferred

Skills:

Help Desk Support | Technical Troubleshooting | Customer Service | Desktop Support | MS Office | VPN | Imaging

Job Type & Location

This is a Contract position based out of Indianapolis, IN.

Pay and Benefits

The pay range for this position is $25.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Indianapolis,IN.

Application Deadline

This position is anticipated to close on Nov 20, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.