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Job Description: Helpdesk Technician

Position Type: Contract (18 months)

Number of Openings: 3

Work Arrangement: Hybrid – 3 days onsite, 2 days remote

Shift Details:

+ Onsite from day one

+ Remote work on Fridays initially

+ After 90 days, candidates meeting performance metrics may work remotely 2 days per week

Compensation: Competitive hourly rate based on experience

Interview Process: Two-step process (virtual interview followed by onsite interview)

DRole Overview

We are seeking mid-level Helpdesk Technicians with strong technical and customer service skills to provide first and second-level support in an enterprise environment. This role involves diagnosing and troubleshooting desktop application issues, ensuring timely resolution, and maintaining high customer satisfaction.

eKey Responsibilities

+ Diagnose and resolve end-user desktop application issues

+ Provide timely problem resolution or escalate as needed

+ Update incident status per service level guidelines

+ Support and maintain effective relationships with users

+ Develop and implement standard operating procedures for remote IT support

+ Provide support for PCs, laptops, printers, mobile devices

+ Assist users with applications such as Microsoft Office, ERP, CRM, VPN, Citrix, and MDM

+ Perform account management tasks (user accounts, permissions, password resets)

+ Communicate effectively with technical and non-technical users

+ Follow standard operating procedures using knowledge management tools

sRequired Qualifications

+ 2+ years in a service desk or customer service environment

+ Minimum 1 year technical support experience

+ Minimum 1 year chat support experience

+ Experience with ITSM platforms (e.g., ServiceNow, Remedy, Cherwell)

+ Familiarity with remote support tools (e.g., SCCM, Software Center)

+ Ability to type at least 40 WPM and manage multiple chat sessions

+ Working knowledge of PC support, systems administration, networking, Windows and Mac OS

+ Strong verbal and written communication skills

+ Ability to multitask and handle high-volume interactions

cPreferred Skills

+ Experience supporting Windows 10/11 and Microsoft 365

+ Knowledge of VPN, ticketing systems, and knowledge base navigation

+ Familiarity with Active Directory and remote tools

rAdditional Information

+ Candidates will undergo a 3-week training program

+ Expected call volume: 30–40 calls per day

+ Must be comfortable with phone and chat support

+ Monthly performance reviews provided

Job Type & Location

This is a Contract position based out of Austin, TX.

Pay and Benefits

The pay range for this position is $20.00 - $23.25/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Austin,TX.

Application Deadline

This position is anticipated to close on Nov 20, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.