• Customer Service Representative

    TEKsystems (Wood Dale, IL)


    Description

    Customer Service Specialist

    This role provides customer service support related to sales, promotions, installations, and communications. The primary goal is to maintain strong customer relationships and ensure fair and effective resolution of claims and complaints, in alignment with consumer laws.

    Key Responsibilities:

    -Deliver customer service across sales, promotions, and installation processes.

     

    -Resolve customer claims and complaints fairly and effectively.

     

    -Maintain positive customer relations and satisfaction.

     

    -Develop and implement organization-wide initiatives to inform and educate customers.

     

    -Create improvement plans based on customer survey feedback.

     

    -Supporting outside sales reps requests

     

    -Answering inbound calls from phone que - not heavy volume

     

    -Order entry

     

    Skills

     

    Order Entry, microsoft excel, sales support, Customer support, data entry, Call center support, account management, servicemax, oracle, sap, medical device, microsoft office

     

    Top Skills Details

     

    Order Entry,microsoft excel,sales support

     

    Additional Skills & Qualifications

    Must Haves:

    - 2+ years of customer service & Order Entry

     

    - Microsoft Office Suite

     

    - ERP or CRM

     

    - Managing email inbox

    Nice Haves:

    - Med Device experience is a plus

     

    - SAP or Oracle

     

    - Checking and validating pricing

     

    - Microsoft Excel

     

    - Power BI

    Soft Skills:

    -Detail oriented

     

    - Strong verbal and written skills

     

    - Handle stress well

     

    - Multi-Task

     

    - Problem Solving

     

    - Communication Skills

    Experience Level

    Entry Level

     

    Job Type & Location

     

    This is a Contract position based out of Wood Dale, IL.

    Pay and Benefits

    The pay range for this position is $20.00 - $20.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a hybrid position in Wood Dale,IL.

     

    Application Deadline

     

    This position is anticipated to close on Nov 20, 2025.

    h4>About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

     

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.