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PC Technology Operations Analyst (ONSITE)

Job Summary:

The PC Technology Operations Analyst is responsible for imaging and configuring Windows 11 laptops and desktops for Wells Fargo employees. This role supports the deployment of new hardware and manages the intake of legacy Windows 10 devices for reuse, preparing and upgrading them to Windows 11 in alignment with project timelines and objectives

In this role, you will:

+ Execute large-scale imaging of desktop and laptop systems using enterprise-standard tools and procedures built on Microsoft Intune Autopilot.

+ Configure devices with a standardized Windows 11 baseline, incorporating customized line-of-business applications based on specific user requirements.

+ Prepare systems for deployment, including boxing/unboxing and hardware upgrades (RAM, HDD, etc.).

+ Troubleshoot hardware and software issues and escalate unresolved problems as needed.

+ Maintain accurate records in IT ticketing systems for all imaging and configuration tasks.

+ Collaborate with the onsite Lead Engineer and other IT teams to ensure smooth deployment and integration of systems.

+ Follow established operational procedures for processing PC configuration requests and orders.

+ Ensure compliance with security protocols and quality control standards.

Work model:

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client office in **Phoenix, AZ**

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

+ Strong experience with Windows 11 and Windows 10 operating systems.

+ Familiarity with Active Directory, Microsoft Office Suite, and imaging tools (e.g., Intune Autopilot, SCCM, OSD).

+ Knowledge of PC hardware components and peripheral devices.

+ Excellent troubleshooting and problem-solving skills.

+ Ability to work in a fast-paced environment and manage multiple tasks.

+ Strong communication and customer service skills.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Salary and Other Compensation:

Applications will be accepted until November 12, 2025.

The annual salary for this position is between $79,240 to $133,500 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

**Benefits:** Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

+ Medical/Dental/Vision/Life Insurance

+ Paid holidays plus Paid Time Off

+ 401(k) plan and contributions

+ Long-term/Short-term Disability

+ Paid Parental Leave

+ Employee Stock Purchase Plan

**Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

\#LI-KM1 #CB #Ind123

_“Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.”_

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.