"Alerted.org

Computer Support Specialists - 25382

+ Full-time

+ 1220 Washington Avenue, Building 5, Floor 3, Albany, NY 12226

+ Starting at $19 /HR depending on Experience

+ Knowledge, Skills, & Abilities:

• Experience with ServiceNow or other ticket or case management software is a plus.

• Strong MS Windows, MS Outlook, and MS Office knowledge particularly in MS Excel and MS Word.

• Knowledge of basic accounting principles.

• Excellent communication skills.

• Works well with others.

• Reliable and trustworthy.

• Ability to multi-task and set priorities.

• MS SharePoint knowledge is desirable.

• Ability to write non-technical correspondence, communicate in writing.

• Ability to run SQL scripts or queries is a plus.

Preferred Level of Education:

• High School graduate with some college; computer science related degree is preferred.

Basic Duties (training is provided on-site):

• 1st Level Support for Help Desk and Security Incidents.

• Answer calls and e-mail messages as they come into the Statewide Financial System (SFS) Help Desk.

• Accurately document all issues and requests during the initial call.

• Analyze user issues and questions. Leverage system knowledge and use knowledge base resources to pinpoint resolution and answers for users.

• Establish and maintain a working knowledge of the Statewide Financial System’s navigation, procedures, and processing requirements

- Support users in the use of the system including, but not limited to, navigation, access, and reports.

• If required, route issues and requests to appropriate second line of support.

• Coordinate schedule with Help Desk supervisor to ensure coverage during established business hours.

• Learn to use Help Desk core tools and software to assist users when needed and obtain a base knowledge in the core products supported by the Help Desk.

• Participate in appropriate training, workgroups and agency meetings.

+ Click to Apply (https://evoportalus.tracker-rms.com/KnowledgeBuilders/apply?jobcode=18901)