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**Please Note:**All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number, and a description of duties performed./*To receive Military Employment preference, a copy of the DD Form 214 (member #1 not accepted), NA Form 13038, VA Summary Benefits Letter, or a DD form 1300 must be provided before an interview can be extended.*/*College transcripts, licenses, certifications, etc. must be provided before an interview can be extended.**If this information is not provided prior to the interview, your application may be rejected because it is incomplete. Attaching documents to the application is preferred.*Resumes do not take the place of this required information.

*A skills test, such as a multiple-choice test, document review, and data entry accuracy, will be required at the time of the interview.*

*To learn more about TVC Employee Benefits, please click on this**link**.*

Submitted Through Work in Texas:** **

Work in Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile:CAPPS Recruit

*General Description:*The Veteran Verification Specialist performs journey-level customer service, consultative support, and technical assistance work as a vital member of the Veteran Entrepreneur Program (VEP). Working under moderate supervision, this role requires initiative, discretion, and independent judgment.

As the primary point of contact for veteran entrepreneurs across Texas, you will deliver high-quality support and guidance. Responsibilities include verifying veterans’ eligibility for Veteran Verification Letters in accordance with87(R) SB 938,and issuing TVC-verified Veteran-Owned Business Certificates and Logos. This includes reviewing documentation, maintaining accurate records, and ensuring compliance with VEP guidelines and procedures.

You will respond to veteran inquiries through various channels—including phone, email, mail, in-person interactions, and online platforms ensuring timely and professional communication. The role also involves entering and maintaining data in the VEP database, processing correspondence, and performing general clerical duties. Evaluate customer service processes and procedures and recommend improvements to enhance efficiency and service quality.

This role involves conducting reviews of literature, statutes, rules, and policies, as well as preparing administrative reports, studies, and specialized research projects. Study and analyze operations and problems, prepare reports of findings and recommendations, and prepare justifications for the implementation of procedural or policy changes. You may also support outreach and engagement efforts to promote the VEP and its services.

This position plays a key role in empowering veteran-owned businesses and ensuring they receive the support and recognition they deserve.

/*This is a full-time remote position.*//*To promote a strong environment, TVC maintains a telework policy. Although this position is designated as full-time remote, telework is not a guarantee or condition of employment and may be modified or revoked at any time, for any reason, with or without notice.*/

/*Due to the remote nature of this role, the employee is required to maintain a dedicated workspace that ensures privacy, minimizes distractions, and supports the ability to perform job duties effectively and securely.*/

*Essential**Duties and Responsibilities:*

• Process Veteran Verification Letters (VVL)

• Process TVC-verified Veteran-Owned Business Certificate and Logo (TVC-VOB)

• Serve as the primary point of contact for all VVL and TVC-VOB inquiries

• Review documents for accuracy and completeness

• Study and research entrepreneurial trends in Texas

• Provide comprehensive reports on findings

• Review activity logs, files, and reports on services

• Coordinate the entry of information into the database and ensure all letters and other correspondence to customers are accurately processed

• Resolve highly complex customer service problems

• Maintain Veteran Entrepreneur Database

• Works with Veteran Business Consultants to ensure timely services

• Works hours other than 7:30 am – 4:30 pm required for work-related functions

• Performs related work as assigned

*Military Crosswalk information:*

https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf

*Minimum Education:*Bachelor’s degree from an accredited college or university with major coursework in business administration, management, entrepreneurship, or a related field.*College Transcripts are required and must be provided before an interview can be extended, it is preferred they be attached to the application.*

*Minimum Experience:*

• Two (2) years of related experience maintaining an online database or data entry.

• Honorably discharged veteran

*NOTE:*/Applicants must be a Veteran who served on active duty for a period of more than 180 days and was discharged/released with honorable, under honorable conditions, or general (under honorable conditions); OR a Veteran who was discharged/released from active duty because of a service-connected disability.*To demonstrate qualification, a DD form 214 (member 1 copy not acceptable), NA Form 13038, or a VA Summary Benefits Letter must be attached to the application or provided prior to an interview being extended. */

/**/

*Additional Requirements*:

• A valid Texas Driver’s License must be provided within 90 days of hire

*Preferred Experience and Qualification:*

• A master’s degree from an accredited college or university with major coursework in business administration, management, entrepreneurship, or a related field

• Salesforce Certification

• Data Entry Certification

*Knowledge, Skills and Abilities:*

• Ability to carefully listen and demonstrate patience with veteran entrepreneurs

• Ability to work independently and on a team to meet various deadlines

• Ability to accurately process all appropriate data into the database

• Ability to perform advanced computer skills, including conducting internet research, operating Word, Excel, PowerPoint, Access, and other PC-based programs

• Ability to provide superior customer service

• Ability to perform case management

• Ability to respond to public inquiries promptly, to interpret rules, regulations, and policies

• Ability to communicate effectively

• Ability to develop and conduct training on certifying the veteran's eligibility for the VVL and TVC-verified VOB Certificate and Logo

*Environmental & Physical Conditions: *

Normal office work environment, mostly sedentary in nature. May involve walking; standing; remaining stationary for long periods of time; pulling and pushing; kneeling, stooping, and bending; and safely lifting and carrying items weighing up to 30 pounds. Work involves extensive telephone usage and repetitive hand/wrist/finger motions while using the computer.

Notes to Applicants:

*To receive Military Employment preference, applicable source documents**must be provided before an interview can be extended. Attaching documents to the application is preferred.*

College transcripts, licenses, certifications, etc. must be provided before an interview can be extended. Attaching documents to the application is preferred.

If you require any reasonable accommodation for the interview process, please inform the hiring representative who calls to schedule your interview.

This position has been designated as a security sensitive position. A criminal background investigation will be conducted on the final candidate for this position.

DUE TO THE HIGH VOLUME OF APPLICATIONS, WE DO NOT ACCEPT TELEPHONE CALLS. APPLICANTS SCHEDULED FOR INTERVIEWS WILL BE CONTACTED.

Veterans Information: The Texas****Veterans Commission is committed to hiring Veterans and is proud to employ the highest percentage of Veterans among all state agencies.** **A****dditional info may apply via the job posting.****

AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER:

The Texas Veterans Commission does not discriminate on the basis of person’s color, race, national origin, gender, gender identity/gender expression, sexual orientation, marital status, disability religion, or age in employment or the provision of services.

**Job:** **Business and Financial Operations*

**Organization:** **TEXAS VETERANS COMMISSION*

**Title:** *TVC - Veteran Verification Specialist (Program Specialist II)*

**Location:** *Texas*

**Requisition ID:** *00054151*