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Parking Enforcement Officer

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Parking Enforcement Officer

Salary

$59,592.00 - $83,824.00 Annually

Location

City of Reno, NV

Job Type

Full-Time Regular

Job Number

172325P

Department

Police

Opening Date

11/07/2025

Closing Date

11/16/2025 11:59 PM Pacific

+ Description

+ Benefits

+ Questions

Description

Promotional Opportunity

This is an internal recruitment only for current qualified classified City of Reno Employees

The ideal candidate in this position will perform a variety of duties involved in the enforcement of City parking regulations and ordinances. They will also provide general assistance and information to the public including information regarding applicable parking regulations.

We currently have one vacancy in the Reno Police Department in which hiring will begin immediately following the close of this recruitment. This recruitment will also establish a list for future vacancies, which will be filled as they occur.

This is an internal recruitment to provide a promotional opportunity for all qualified current classified City of Reno employees.

The City of Reno is committed to providing equal employment opportunities to everyone. This commitment is an integral part of our efforts to ensure that we have a diverse and representative workforce that serves the community of Reno.

Examples of Essential Functions

+ Enforce City parking regulations and ordinances pertaining to time, bus, loading and fire zones, bike lanes, residential parking permits, abandoned vehicles, and handicapped parking; issue citations or notices of violation; appear before a hearing officer to defend contested citations as necessary.

+ Patrol the City on an assigned route and mark vehicles in violation of parking codes; cite vehicles exceeding time limits; enter information into handheld ticket writer; take photo documentation with handheld ticket writer and attach to infraction.

+ Provide assistance to the general public; provide assistance in road side emergency situations; provide directions to various City locations.

+ Respond to requests for service from the general public; retrieve messages and return calls for inquiries and complaints left on message line; follow-up and complete service requests generated through Reno Direct; complete follow-up information in the Q-Alert system.

+ Assist in traffic and crowd control functions at various special events; interact with and provide assistance to various other public agencies in the performance of assigned duties.

+ Assist in the identification and removal of abandoned or illegally parked vehicles.

+ Report broken and/or malfunctioning parking meters; bag or remove bags from meters for special parking requirements.

+ Report damaged traffic control devices, power lines, road hazards, vehicle accidents, and related items while on patrol and provide traffic control while on the scene.

+ Make entries and inquiries into the computer system regarding vehicle registration, title checks, and abandoned vehicles.

+ Provide training to new employees and employees from other departments.

+ Perform special assignments as assigned.

+ Perform related duties as required.

Minimum Qualifications

The following minimum qualifications are required to be met at the time of application.

Combinations of relevant work experience and education that are equivalent to the following are acceptable.*

Education

+ High school diploma or equivalent

Experience:

+ One year of experience providing in-person customer service. Experience in the enforcement of codes or ordinances is desirable.

License and Certificate:

+ Possession of a valid driver's license

+ Possession of or ability to obtain a valid National Law Enforcement Telecommunications System (NLETS) certification within six months of appointment.

Additional Screening:

A background investigation will be conducted in order to verify the accuracy and completeness of statements contained on the application and to obtain information relative to predicting successful performance as a Parking Enforcement Officer. Those individuals whose rank places them in the range to be certified to the department will be provided with a background information packet. This initial packet must be completed within the time period specified by the Reno Police Department.

In addition, eligible candidates selected for hire from the certified list for Police Department positions will be required to submit to an eye detect examination, medical, visual, psychological and drug screening at the City's expense. These processes will be conducted by a licensed polygrapher, physician, and clinical psychologist. The screening components will be used to evaluate a candidate's capability to safely perform the related physical and mental demands of the job.

Evaluation Standards:

An individual may not be appointed if they have:

+ Been convicted of a felony in this state or any offense which would be a felony if committed in this state.

+ Been convicted of an offense involving moral turpitude or the unlawful use, sale or possession of a controlled substance.

+ Engaged in the use of marijuana after the submission of this application.

+ A documented history of physical violence.

Bilingual candidates are strongly encouraged to apply.

Supplemental Information

To Apply:

Please submit your completed application and all additional information/documentation requested online at www.reno.gov/jobs by November 16, 2025, at 11:59 p.m. PT. If a computer or mobile device is not available to you, suggested locations to submit an online application include: the Reno City Hall 2nd floor computer kiosk or Civil Service Office, any Nevada Job Connect location, local libraries, or educational facilities.

If you are having difficulty logging into your governmentjobs.com profile, please call the applicant support line at 855-524-5627.

Examination Process:

Applicants must meet the minimum qualifications and pass the examination for this position to be eligible for hire. The examination will consist of online Customer Service Aptitude Profile, along with a Training and Experience evaluation (T&E) weighted as follows:

+ Training & Experience Evaluation (T&E) = 100%

+ Customer Service Aptitude Profile = Information purposes only

Online Assessment Details:

Qualified applicants will be invited to participate in the online assessment once the recruitment has closed. This test will be self-administered with no proctor, which means candidates will be able to complete it online at their convenience during the designated testing window.

The instructions and guidelines will be emailed to qualified applicants after the recruitment closes on November 16, 2025.Please make sure to check for emails around this time, including your spam folder so that you do not miss this testing opportunity.The assessment must be completed within the designated testing window to move forward in the hiring process.

Training and Experience Evaluation (T&E) Details:

The T&E examination consists of a Supplemental Questionnaire. The questions may be viewed online under the tab marked"QUESTIONS" on the job announcement page. The T&E must be submitted online at the time of application.

+ Responses to your T&E questions should be consistent with the information given in your application details. Answers are subject to verification.

+ Failure to complete all of the questions or incomplete responses will result in a lower score; therefore, it is advantageous for you to provide a full and complete response to each supplemental question.

+ In order to receive credit for education or training, you must attach copies of your transcripts, diploma, or relevant certificates to your online application.

+ Resumes or questionnaires uploaded as attachments to the application will not be accepted in lieu of completing each question online.

+ "See Resume" or "See above," etc., are not qualifying responses and will not be considered.

+ Changes or corrections to your responses cannot be made once your application packet has been submitted.

+ TIP:It may be more efficient to develop your responses in a word processing document and then paste them into the online questionnaire to be submitted.

Notification:

Applicants are notified by email of their examination results. Applicants who do not meet the minimum qualifications will also be notified within two weeks of the job posting closing.

We highly recommend opting in to receive text message notifications. Follow-up text messages may include updates about your application, next steps, and interviews. If you haven’t opted in before, the option will appear before you submit your application. If you’ve previously opted in or out, you can update your choice anytime in account settings in your governmentjobs.com profile .

Testing Accommodation:

We strive to ensure equal access for all individuals. If you require accommodations due to a disability, we encourage you to inform the Chief Examiner (https://forms.office.com/g/wTdNZh4Aih) by the closing date of this announcement. Your request will be handled with confidentiality and respect.

Employee/Veteran Preference in the Event of Tie Scores:

Promotional Examinations (Rule VIII, Section 7):

If two or more employees earn the same final score (including seniority points), veterans’ preference will be applied if any of the tied employees have submitted proof of an honorable military discharge. This preference is only used to break ties. If a tie still remains, it will be broken based on seniority in the current classification. Proof of honorable discharge must be submitted with the application.

Seniority Points:

Seniority Credit (Rule VIII, Section 9):

Classified employees of the City of Reno shall receive seniority credit computed by adding to a passing score as follows:

The final ranking will include the applicable seniority points added to the overall grade of the examination process. For each full year of continuous service completed, 0.2 points will be added up to a maximum of ten (10) years... 2 points will be the maximum.

Appointment and Certification:

Appointments to positions in the City's Civil Service system are made on the basis of examination. Scores resulting from a competitive examination are used in determining a person's rank on an eligible register. The department may hire any of the persons referred. The names of those persons not hired may be considered when the next vacancy occurs, for as long as that register is viable.

Questions and Updates:

Questions about the information on this announcement and updates to application information should be directed to Civil Service at (775) 334-2223 or [email protected] .

The City of Reno is an equal opportunity employer. Recruitment, hiring, assignment, training, compensation, promotion, retention, and disciplinary decisions will be made without regard to race, color, religion, creed, national origin, sex, sexual orientation, gender identity, gender expression, age, pregnancy, physical or mental disability, genetic information, veteran status, political affiliation, membership in an employee association, or any other protected class status applicable under federal or state law or City Charter.

Please use thisHealth and Welfare Benefit Link (http://www.reno.gov/government/departments/human-resources/benefits) to learn more about the City of Reno's great employee benefit plans and wellness programs.

01

Minimum Qualification Review

The following questions are a required part of your application for this position. Your answers will be used to assist the Civil Service Commission in evaluating your related work experience and education to determine that you meet the minimum qualifications for this position as listed on the job posting.

All information provided in your answers must be included for verification in the work experience section of your application and may be substantiated further by the City of Reno. Failure to provide a truthful response to all questions will be grounds for disqualification and you will not be considered further in the hiring process for this position.

By checking "I understand", you certify that you have read and agree to the above statement.

+ I understand

02

Are you a current classified City of Reno employee?

+ Yes

+ No

03

Which of the following best describes your highest level of qualifying education?

+ High school diploma or equivalent

+ High school diploma and some college level course work but no degree

+ Associate's degree

+ Bachelor's degree or higher

+ None of the above

04

In order for your education to be considered in meeting the minimum qualifications and/or to get credit for your education as part of the assessment process, you must attach a copy of your diploma or unofficial transcripts to your application.

Applications submitted without this required documentation will still be considered but without regard to attained education and may be rejected if the required relevant work experience is not apparent.

Have you attached verifiable documentation in the form of a college diploma or unofficial transcripts to your application?

+ Yes

+ No

05

Which of the following best describes your qualifying paid work experience?

+ I have less than one year of experience providing in-person customer service

+ I have one year but less than two years of experience providing in-person customer service

+ I have two years but less than three years of experience providing in-person customer service

+ I have three years but less than four years of experience providing in-person customer service

+ I have four years but less than five years of experience providing in-person customer service

+ I have five or more of experience providing in-person customer service

06

Provide a list of employers where you gained your qualifying paid work experience from the work experience section of your application. Include the name of the employer, your title, the amount of time you worked in the position (full-time equivalent), the work you performed and your level of responsibility.

This information must be provided in order to continue in the screening process,"See Resume" or "See Application" as a response may be grounds for disqualification.

07

Do you have a valid driver's license?

+ Yes

+ No

08

Which of the following best describes your National Law Enforcement Telecommunications System (NLETS) certification status?

+ I currently possess a valid National Law Enforcement Telecommunications System (NLETS) certification.

+ I do not currently possess a valid National Law Enforcement Telecommunications System (NLETS) certification but I have the ability to obtain the certification within six months of appointment.

+ I do not currently possess a valid National Law Enforcement Telecommunications System (NLETS) certification. and will not be able to obtain the certification within six months of appointment.

09

Work in this position is primarily performed in an outdoor environment and has potential for exposure to all types of weather and temperature conditions. Are you able to meet this requirement?

+ Yes

+ No

10

Training and Experience Evaluation

The following section of the Supplemental Questionnaire is part of the Civil Service test for this position and must be completed online at the time of application. Questionnaires submitted as an attachment to the online application will not be considered. In order to receive every consideration in the selection process, you must complete all questions with concise but detailed answers and provide all requested information. All responses must be verified by the applicant in the work experience section of this application.

Failure to provide adequate responses to the following questions may result in lower scores or disqualification from the selection process.

Do you certify that all information provided in the Supplemental Questionnaire is true and correct to the best of your knowledge?

+ Yes

+ No

11

Select all of the following compliance areas in which you have relevant, routine work experience for at least six months or more.

+ Enforcement of policies

+ Enforcement of municipal codes

+ Enforcement of city ordinances

+ Enforcement of state laws

+ Enforcement of federal laws

+ None of the above

12

In order to receive credit for your experience in the previous question, please provide specific examples of the work you have performed in that area (responses should be 2-3 paragraphs).

13

Select all of the following areas in which you have relevant, routine customer service work experience for at least one year or more.

+ Providing information or directions to the public

+ Responding to citizen inquiries or complaints

+ Assisting members of the public during emergencies

+ Following up on customer service requests in a tracking system

+ Explaining policies, rules, or ordinances clearly and concisely

+ Handling confidential or sensitive information appropriately

+ De-escalating stressful situations

+ None of the above

14

In order to receive credit for your experience in the previous question, please provide specific examples of the work you have performed in that area (responses should be 2-3 paragraphs).

15

Select all of the following you have performed in a work environment for at least six months or more.

+ Reported damaged traffic signs, signals, or road hazards

+ Provided basic traffic control during public emergencies or road incidents

+ Identified and mitigated safety hazards

+ Issued Citations

+ Prepared incident reports

+ Collaborating with public safety personnel on incident response

+ None of the above

16

Use the information found in the following scenario and instructions to answer this question.

Scenario:While on patrol, a visibly upset citizen approaches you and expresses frustration about receiving a parking citation. They insist that the posted sign was unclear and demand that you void the ticket immediately, claiming it was unfairly issued.

Instructions:Detail how you would handle this situation. Both the content of the response and the proper use of grammar, punctuation, spelling, etc. and standard writing principles will be evaluated.

Required Question

Employer

City of Reno

Address

PO Box 1900Reno, Nevada, 89505

Phone

(775) 334-2223

Website

http://www.reno.gov/jobs

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