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Job Description

The Quality & Standards Manager is responsible for developing, implementing, and maintaining operational standards across NMS service lines to ensure excellence in quality, compliance, and customer satisfaction. This role oversees systems, processes, and training program implementation that support consistent performance and adherence to regulatory requirements and client expectations.

_This is a remote, work from home, position which requires travel. The hired individual must live or be willing to relocate to Alaska._

Responsibilities

+ Establish and maintain standards for food production, service quality, and operational compliance.

+ Develop and implement training programs to ensure team alignment with company standards.

+ Oversee menu and recipe development, ensuring nutritional, cultural, and cost considerations are met.

+ Manage contracted purchasing and inventory systems to optimize efficiency and cost control.

+ Ensure compliance with health, safety, and regulatory requirements across all operations.

+ Collaborate with leadership to drive continuous improvement initiatives and enhance customer experience.

+ Monitor and audit quality assurance programs, identifying gaps and implementing corrective actions.

+ Prepare and present reports.

Qualifications

+ High School Diploma or GED equivalent.

+ Minimum of five (5) years of progressive experience in food service operations, culinary management, or quality assurance within a multi-site or contract service environment.

+ Certified Dietary Manager (CDM).

+ Demonstrated experience in developing, implementing, and auditing SOPs related to food production, sanitation, and safety.

+ Proven track record in training program design, implementation, and evaluation for food service or hospitality teams.

+ Experience with menu standardization, production records, recipe management systems, and portion control standards.

+ Strong understanding of forecasting, food cost management, purchasing, inventory and labor management concepts.

+ ServSafe Manager Certification.

+ High level of acuity with the use of technology; Must be highly proficient in using the Microsoft Office Suite applications (Outlook, Teams, Word, Excel, PowerPoint, etc.)

+ Must pass a fingerprinting background investigation that complies with The Crime Control Act, Child Care Worker Act and the Indian Child Protection and Family Violence Prevention Act.

+ A valid Driver’s License and an acceptable driving record for the past three (3) years to be eligible under NMS’ vehicle insurance. This includes no DUI convictions in the past five (5) years.

+ Must be fluent in speaking, reading, and writing English.

Preferred Requirements

+ Bachelor’s degree in Hospitality Management, Culinary Arts, Food Science, Business Administration, or related field.

+ Working knowledge of healthcare regulatory compliance (Joint Commission/CMS).

+ Certified Executive Chef (CEC).

Skills and Abilities

+ Strong analytical and problem-solving skills to identify trends and develop process improvements.

+ Excellent communication and presentation skills for leading training and quality reviews.

+ Proficiency in Microsoft Office Suite; familiarity with digital auditing or quality management systems preferred.

+ Ability to travel to various client sites or operational locations as needed (typically 20%).

+ Demonstrated leadership and influence across functional teams without direct authority.

+ Strong organizational and project management skills with attention to detail and follow-through.

Working Conditions and Physical Requirements

Weather: Indoors; employee is primarily in a controlled, temperate, environment.

Noise level: Work environment is usually moderate to loud.

Description of environment: Professional kitchen environment which will vary based on the location of the facility.

Physical requirements: Employee is required to lift and/or move up to 50 lbs. Frequently to constantly required to sit, stand, walk, use hands/fingers to handle or feel, climb, stoop, kneel, crouch or crawl, talk/hear, see/taste/smell, and carry weight/lift.

Travel: Extensive travel, up to 20% of the time.

Competencies

NMS Core Values

Safety guides our behavior.

Honesty and integrity govern our activities.

Commitments made will be fulfilled.

All individuals are treated with dignity and respect.

The environment will be protected and sustained.

**Equal Opportunity Employer** NANA Regional Corporation, Inc. and its subsidiaries are equal employment opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender (including pregnancy, gender-identity and sexual orientation), age, disability, genetic information, veteran protected status or any other characteristic protected by applicable law. NANA grants employment preference to shareholder of NANA, their spouses and descendants to the extent allowed by law.

**Accommodation Requests for Job Seekers with a Disability.** If you are a job seeker with a disability and require accessibility assistance or an accommodation for any part of the employment process, contact us at [email protected] or 1-800-478-2000.

**Default: Location : Location** _US-AK-Anchorage_

**Job ID** _2025-20165_

**NMS Division** _NMS FFM_

**Work Type** _Remote WFH_

**Work Location** _Anchorage_

NMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, veteran protected status or any other characteristic protected by applicable law.