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Company: Gerber Collision & Glass

WELCOME TO GERBER COLLISION & GLASS Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With $3+ billion in sales, over 1000 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best! We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us. Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.

Job Description:

Job Summary

The Senior Program Manager will lead and oversee complex IT programs encompassing Infrastructure, Applications, and Security. This pivotal role is responsible for the strategic oversight and end-to-end management of enterprise-scale initiatives that align directly with organizational goals and objectives. The Senior Program Manager will navigate a mixed methodology environment, including projects delivered via Agile (Scrum, SAFe), traditional Waterfall, and product team-led efforts, to drive complex program delivery strategy and ensure business alignment at an enterprise level. This role focuses on managing programs with budgets ranging from $500,000 to $30 million.

Key Job Responsibilities

Program Leadership:

+ Provide strategic leadership for the planning, execution, and successful delivery of complex IT programs encompassing Infrastructure, Applications, and Security.

+ Align program objectives with the overall business strategy and organizational goals.

+ Direct multiple interconnected projects and manage program-level risks, governance, and performance metrics.

+ Lead orchestration of delivery using a combination of methodologies, including Agile (Scrum/SAFe), Waterfall, and product team-driven workstreams, ensuring overall integration and cohesion

Stakeholder and Change Management:

+ Engage with and manage relationships with key stakeholders, including executive leadership, to ensure program alignment with business priorities.

+ Communicate program status, risks, and resolutions to stakeholders in a clear and effective manner.

+ Drive enterprise change leadership, ensuring adoption and engagement through formal organizational change management (OCM) strategies for solutions deployed across a distributed organizational footprint, including field locations.

+ Lead change management initiatives at the program level, ensuring the organization is prepared for and adopts changes resulting from Infrastructure, Applications, and Security implementations

Resource and Financial Management:

+ Lead and allocate resources effectively across multiple projects to optimize program outcomes, considering the diverse requirements of Infrastructure, Applications, and Security initiatives.

+ Collaborate with department heads to ensure the availability of necessary resources.

+ Manage program budgets ranging from under $500,000 to $30 million, tracking expenses, and ensuring adherence to financial constraints.

+ Provide accurate and timely financial reports to executive leadership.

Risk Management and Quality Assurance:

+ Identify potential risks at the program level and develop comprehensive mitigation plans, taking into account the unique challenges of Infrastructure, Applications, and Security projects.

+ Proactively address issues and obstacles to minimize disruptions across the program.

+ Implement and oversee quality assurance processes to ensure program and project deliverables are created and meet or exceed established standards

+ Drive the delivery of program outcomes

Minimum Education and/or Experience Required for the Job

+ Bachelor's degree in IT Management, Project Management, Business Administration, or a related field.

+ Minimum of 12 years of experience in senior program management roles, with a focus on Infrastructure, Applications, and Security programs.

+ Proven track record of successfully managing and delivering large, complex, cross-functional IT programs with budgets ranging from $500,000 to $30 million.

+ Experience in strategic program planning and alignment with organizational goals

+ Strong experience in budget management and financial reporting for programs.

+ Deep experience with organizational change management, including communication planning, stakeholder engagement, training programs, and impact analysis.

Required Knowledge, Skills, & Abilities

+ Familiarity with various project and program management methodologies, including Agile and Waterfall with experience managing mixed-methodology program

+ Strong track record of deploying programs across geographically dispersed environments, including field-based operations.

+ Excellent communication and interpersonal skill

+ Strategic thinking and problem-solving abilities.

+ High emotional intelligence and ability to influence at all organizational levels..

+ Proficiency in program and project management software such as Smartsheets, Jira, or similar tools.

+ Experience in the collision repair, automotive services, or distributed operations industries strongly preferred

Preferred Education and/or Experience

+ Program Management Professional (PgMP) or Project Management Professional (PMP) certification is highly desirable.

+ SAFe Agilist or Agile certification is required, and PROSCI or equivalent change management certification is preferred

Other Requirements Travel, physical requirements, etc.

+ Hybrid role- at least twice a week in the Elmhurst office

Benefits That Drive Your SuccessGerber offers the comprehensive benefits you expect from an industry leader, including:

+ Annual Paid Time Off (PTO) plans

+ 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week

+ 6 paid holidays annually

+ Medical, Prescription Drug, Dental & Vision Insurance effective Day 1

+ 401(k) Retirement Plan with company match

+ Employer Paid Short-Term Disability & Life Insurance

+ Additional Voluntary Life Insurance

+ Continuing Education Opportunities

+ Free Prescription or Non-Prescription Safety Glasses annually

+ Annual Voluntary Uniform Stipend

Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.

About UsGerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

AI Disclosure Statement:At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

$160,000 - $175,000 / Year

Compensation is commensurate with skill, education and experience.

Supplemental Pay:

This position may also be eligible for Bonus opportunities tied to individual or business initiatives.

Benefits That Drive Your Success

Gerber offers the comprehensive benefits you expect from an industry leader, including:

+ Flexible PTO Plan

+ 2 weeks of paid parental leave for Full Time employees who work a minimum of 30 hour per week

+ 6 paid holidays annually

+ Medical, Prescription Drug, Dental & Vision Insurance

+ 401(k) Retirement Plan with company match

+ Employer Paid Short-Term Disability & Life Insurance

+ Additional Voluntary Life Insurance

+ Continuing Education Opportunities

+ Free prescription or non prescription safety glasses each year

+ Annual Voluntary Uniform Stipend