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Job Description

We are seeking an experienced and proactive ServiceNow Lead to oversee the design, implementation, and support of ServiceNow modules across the organization. The ideal candidate will have a proven track record in setting up and administering ServiceNow, deep familiarity with multiple ServiceNow modules (ITSM, ITOM, CMDB, etc.), and strong leadership skills. This role also requires a solid understanding of digital infrastructure and cloud environments, particularly AWS.

As a ServiceNow Lead, you will work closely with cross-functional teams, including IT Operations, Security, and DevOps, to ensure ServiceNow aligns with our business and infrastructure needs. You will be working with a federal customer and collaborating closely with the Account Program Manager to ensure successful delivery, alignment with requirements, and customer satisfaction.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

8+ years of hands-on experience with ServiceNow, including implementation and administration.

• Strong expertise in ServiceNow modules such as ITSM, ITOM, CMDB, and Discovery.

• 8 years of experience in technical leadership or team leadership.

• Solid understanding of digital infrastructure including servers, storage, and networking.

• Experience working with AWS infrastructure, including EC2, S3, VPCs, and automation tools.

• Strong analytical, problem-solving, and communication skills.

• ServiceNow certifications (e.g., CSA, CIS-ITSM, or similar) are highly desirable.

• Familiarity with ITIL frameworks and best practices.

• Experience integrating ServiceNow with third-party tools and APIs.

• Exposure to DevOps practices and CI/CD pipelines.

• Knowledge of scripting languages (JavaScript, Python) for ServiceNow customization.

• AWS Certifications (e.g., Solutions Architect Associate) a plus.