"Alerted.org

Job Description

An engineering client is seeking a resilient, detail-oriented Dispatcher to support one of our largest and busiest offices. This role is ideal for someone with field experience—such as a Field Technician or CMT—who is ready to transition into a fast-paced administrative and coordination role. You’ll be the central point of contact for contractors and field staff, managing schedules, troubleshooting service requests, and ensuring smooth daily operations.

• Answer and manage incoming calls from contractors and clients throughout the day

• Troubleshoot service issues once trained; communicate clearly and professionally

• Maintain and update spreadsheets and dispatch logs with accurate, actionable notes

• Coordinate field technician schedules and assignments

• Learn and understand full range of services to support dispatch decisions

• Shadow field technicians for approximately one month to gain firsthand operational insight

• Adapt to evolving responsibilities as you grow in the role

• Work closely with 60+ field techs in a high-volume, high-pressure environment

• Stay organized and focused while juggling multiple tasks and systems

• Maintain confidentiality and professionalism at all times

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

- Prior experience in a field tech, CMT, or similar role strongly preferred

- Strong administrative skills and comfort with spreadsheets and documentation

- Ability to absorb and retain large volumes of information

- Thick-skinned and resilient under pressure; thrives in fast-paced environments

- Experience working in a customer service/client facing role - Prior experience as a field technician or doing CMT work, looking to move into a move office based role