• Manager- Contact Center Technology Products

    AdventHealth (Orlando, FL)


    YOU ARE REQUIRED TO SUBMIT A RESUME WITH YOUR APPLICATION!

     

    Guest Services Specialist - AdventHealth -

     

    Top Reasons to work at AdventHealth - 602 Courtland St, Orlando, FL

     

    Work Hours/Shift: Days Shift

    You Will Be Responsible For:

    + Strong understanding of Contact Center technology

    + Can effectively display knowledge as a Subject Matter Expert (SME) on Contact Center Enterprise Applications

    + Displays expertise in understanding the business needs and working to provide technical leadership to meet those needs

    + Maintains a technological aptitude to master programs and technologies, including telephony, electronic health records, CRM, analytics, and other potential systems

    + Ability to articulate the mission of AH and the CxC

    + Experience and proven track record with large-scale change management in a healthcare setting

    + Proven team builder with experience in developing organizational culture

    + Proven ability to use data analytics to drive operational, quality, and financial performance in accordance with department and organizational goals Effective at championing a compelling vision and leading by example, guiding teams through difficult transitions

    + Responsive to ever-changing, fast-paced healthcare landscape Demonstrated interpersonal, customer relations, and communication skills Ability to lead or facilitate training and education

    + Personal integrity and an ability to work under stress

    + Strong organizational and coordination skills Proficiency in Microsoft Suite programs and Adobe

    + Technological aptitude to master additional programs and technologies, including CRM, telephony, electronic health records, and other potential systems

    Qualifications

    **KNOWLEDGE AND SKILLS PREFERRED** :

     

    Strong understanding of healthcare terminology (medical terminology)

     

    Experience in contact center management and/or supervisory duties

     

    Experience in a healthcare setting

    EDUCATION AND EXPERIENCE REQUIRED:

    Bachelors degree and/or higher education level or completed coursework in business or health services administration or

    5 years of relevant experience EDUCATION AND EXPERIENCE PREFERRED:

     

    Masters degree in business administration, healthcare management, or associated field

     

    This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

     

    **Category:** Patient Experience

    **Organization:** AdventHealth Orlando

    **Schedule:** Full-time

    **Shift:** 1 - Day

    **Req ID:** 25045043

     

    We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.