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Job Description Summary

The Services Specialist is responsible for facilitating transactions, and delivering replacement/repair parts and equipment as part of a service agreement or order. This role encompasses activities such as order management, material management, site operations, warehouse logistics, and shipping. The Services Operations Specialist plays a critical role in driving Safety, Quality, Delivery, and Cost (SQDC) outcomes, ensuring alignment with GE Aerospace’s  FLIGHT DECK operating system principles.

The Services Operations Specialist executes standard operational and technical tasks, leveraging Standard Work and Daily Management practices to ensure consistent and efficient performance.

Job Description

Roles and Responsibilities:

**Order Management** :

+ Facilitate order intake and processing, ensuring accurate and timely input into internal systems.

+ Connect to customer portals and systems to manage orders and provide updates.

+ Support forecasting, billing, and collection activities to ensure seamless order fulfillment.

**Customer Engagement** :

+ Collaborate with operations teams to understand and communicate commitments, Turnaround Time (TAT), and status updates to customers.

+ Engage in sales activities for assigned customers to drive customer satisfaction and business growth.

**Operational Excellence** :

+ Apply **Standard Work** and **Structured Problem Solving** to ensure quality is built into processes, not inspected in.

+ Utilize **Daily Management** and **Visual Management** tools to monitor progress, identify blockers, and drive real-time action.

+ Support continuous improvement initiatives, including **Kaizen events** , **Value Stream Mapping (VSM)** , and **5S projects** , to eliminate waste and improve productivity.

**Collaboration and Leadership** :

+ Develop strong customer relationships, serving as the interface between customers and GE Aerospace.

+ Work cross-functionally with teams to ensure alignment and integration of processes, contributing to overall operational success.

+ Lead and mentor junior team members, fostering a culture of **Respect for People** and **Continuous Improvement** .

**Technical Expertise** :

+ Broaden knowledge of technical disciplines to execute policies and strategies effectively.

+ Demonstrate a basic understanding of key business drivers and how the team’s work integrates with other functions to achieve organizational goals.

+ Resolve issues requiring technical knowledge and judgment within established procedures, consulting senior team members for complex challenges.

Required Qualifications:

+ Bachelor’s degree from an accredited university or college (or a high school diploma/GED with at least 4 years of services and/or operations experience).

Desired Characteristics:

+ **Strong communication skills** : Ability to effectively communicate technical and operational information to diverse audiences.

+ **Program management capabilities** : Proficiency in documenting, planning, marketing, and executing programs.

+ **Customer-driven mindset** : Demonstrated ability to build and maintain strong customer relationships, ensuring alignment with customer needs and expectations.

+ **Continuous improvement focus** : Experience with lean methodologies, including **Kaizen** , **Hoshin Kanri** , and **Standard Work** , to drive process improvements and eliminate waste.

+ **Problem-solving skills** : Ability to apply **Structured Problem Solving** and **Root Cause Corrective Action (RCCA)** to address issues and sustain improvements.

+ **Team leadership** : Strong interpersonal skills with the ability to lead and mentor junior team members, fostering a collaborative and high-performing work environment.

_This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3))._

Additional Information

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

**Relocation Assistance Provided:** No

GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.