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  • Senior Director, Service Excellence - Earnings…

    Walmart (Bentonville, AR)



    Apply Now

    Position Summary...

     

    Lead the charge in shaping a new pillar within Controllership, focusing on delivering seamless, best-in-class earnings, tax for Spark drivers/Independent Contractors. This is a unique opportunity to influence Walmart’s evolving service landscape, drive operational excellence at scale, and leave a mark on the future of gig economy payments.

     

    About the Independent Contractor (Spark Driver) Earnings Team

     

    Our team is responsible for the seamless calculation, disbursement, and reporting of independent contractor earnings worldwide. We operate with a focus on compliance, data integrity, and continuous improvement, directly impacting both company performance and the experience of our global contractor network. This role is pivotal in setting best practices and driving operational rigor across the organization.

     

    What you'll do...

     

    + **Lead Independent contractor earnings operations** — ensure accuracy, timeliness, compliance, and scalability through standardized processes, automation, and performance metrics.

    + **Oversee earnings disbursement and tax functions** — manage operations, systems, reporting, and controls to meet regulatory obligations across markets.

    + **Drive continuous improvement** — apply Lean/Six Sigma principles, strengthen controls, and build a culture of operational excellence.

    + **Establish strong data governance** — ensure integrity, security, and auditability of contractor earnings data in partnership with tech and compliance teams.

    + **Develop people and partnerships** — build high-performing teams, resolve complex challenges, and maintain strong stakeholder and community engagement.

    What** **You’ll** **Bring

    + Proven expertise in developing and implementing business strategies across multiple domains (Finance, Technology, Operations).

    + Deep understanding of service excellence frameworks, process improvement methodologies (e.g., Kaizen, Six Sigma), and project management.

    + Strong track record in contract/vendor management, driving cross-functional problem-solving, and influencing senior stakeholders.

    + Experience with training program development and talent management in a large-scale, fast-paced environment.

    + Ability to anticipate industry, economic, and regulatory trends and translate insights into actionable strategies.

     

    _The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process._

    _Your Career Journey at Walmart_

    _At Walmart, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us as recruiters:_

     

    _We’ll reach out via verified LinkedIn profiles or emails ending in "_ @walmart.com _.” or “_ @samsclub.com _”._

     

    _All job opportunities and applications are hosted on our official careers site:_ http://careers.walmart.com _._

     

    _There is no cost or payment required to apply or be considered for a position._

     

    _If you have any doubts about a communication, feel free to visit our careers page to verify authenticity. Thank you for exploring opportunities at Walmart!_

     

    At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

     

    For information about benefits and eligibility, see One.Walmart (https://one.walmart.com/) .

     

    The annual salary range for this position is $130,000.00 - $260,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :

     

    - Stock

     

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    Minimum Qualifications...

     

    _Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications._

     

    Option 1: Bachelor's degree in business, finance, information technology, retail, human resources, or related area and 6 years' experience in business, finance, information technology, retail, human resources, consulting, or related area.

     

    Option 2: 8 years’ experience in business, finance, information technology, or related area.

     

    Preferred Qualifications...

     

    _Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications._

     

    experience in business, finance, information technology, retail, human resources, strategy, or related area., Master's degree in business, finance, information technology, retail, human resources, strategy, or related area, Using advanced functionality of Microsoft Office

     

    Primary Location...

     

    805 Se Moberly Ln, Bentonville, AR 72716, United States of America

     

    Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

     

    Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

     


    Apply Now



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