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Job Description

As a **National Account A/R Representative,** you will work with multi-unit customers to tackle complex billing and collection issues, ensuring disputes are resolved efficiently. You will use your analytical expertise to identify and report trends affecting AutoZone's commercial customers. Additionally, you will take proactive steps to address billing inquiries and collect past due balances, making a significant impact on the company's financial health.

Responsibilities

+ Collaborate with stakeholders: You will work closely with AutoZone national sales management, outside vendors, and commercial customer management to resolve accounts receivable issues and ensure accounts remain in good standing.

+ Address customer inquiries: You will research and respond to customer requests and questions about invoices, statements, and general billing matters, both written and verbal.

+ Monitor customer solvency: You will provide management with insights into customer solvency and creditworthiness, helping to maintain financial health.

+ Maintain account oversight: You will develop and run queries to keep a constant watch on national account aging, ensuring timely follow-up.

+ Recommend improvements: You will identify process and procedure issues and suggest enhancements to improve efficiency and effectiveness.

+ Single point of contact: You will handle all accounts associated with an issue or dispute, providing customers with a single point of contact to resolve their concerns.

+ Assist customers: You will answer incoming calls and provide customers with requested information about their accounts, including invoice and statement requests, balance details, payment information, and other general account information.

Qualifications

What We’re Looking For:

+ Experience: You bring a minimum of 3 years of experiencein customer service, account management

+ Communication and Negotiation: Your excellent verbal communication and negotiation skills help you convey ideas clearly and reach mutually beneficial agreements.

+ Research and Analysis: Your strong research and analytical skills enable you to uncover insights and solve problems effectively.

+ Tech-Savvy: You demonstrate proficiency in MS Office tools and data analytics tools for analysis and reporting

About Autozone

Since opening our first store in 1979, AutoZone has grown into a leading retailer and distributor of automotive parts and accessories across the Americas. Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our customers and AutoZoners. Working at AutoZone means being part of a team that values dedication, teamwork, and growth. Whether you're helping customers or building your career, we provide tools and support to help you succeed and drive your future.

Benefits at AutoZone

AutoZone offers thoughtful benefits programs with one-on-one benefits guidance designed to improve AutoZoners’ physical, mental and financial well-being.

All AutoZoners (Full-Time and Part-Time):

+ Competitive pay

+ Unrivaled company culture

+ Medical, dental and vision plans

+ Exclusive discounts and perks, including an AutoZone in-store discount

+ 401(k) with company match and Stock Purchase Plan

+ AutoZoners Living Well Program for free mental health support

+ Opportunities for career growth

Additional Benefits for Full-Time AutoZoners:

+ Paid time off

+ Life, and short- and long-term disability insurance options

+ Health Savings and Flexible Spending Accounts with wellness rewards

+ Tuition reimbursement

Minimum age requirements may apply. Eligibility and waiting period requirements may apply; benefits for AutoZoners in Puerto Rico, Hawaii, or the U.S. Virgin Islands may differ. Learn more about all that AutoZone has to offer at Careers.AutoZone.com.

We proudly support Veterans, Active-duty Service Members, Reservists, National Guard and Military Families. Your experience is highly valued, and we encourage you to apply to join our team.

Online Application:

An online application is required. Click the Apply button to complete your application. For step-by-step instructions on how to apply visit careers.autozone.com/candidateresources.

AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories. ​

**Job Identification** 27472

**Job Schedule** Full time