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Eaton’s IS AER FMC division is currently seeking a Customer Service Representative. This position is a hybrid role, based at our Irvine, CA facility, with a Monday - Friday schedule aligned to 7am - 4pm schedule. This role will be remote 2 days per week.

The expected annual salary range for this role is $77625.0 - $113850.0 a year. This position is also eligible for a variable incentive program.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

The Customer Service Representative (CSR) is responsible for coordinating across functional disciplines to achieve customer satisfaction and managing performance against customer requirements in accordance with contract obligations, terms and conditions. The CSR ensures timely and effective customer communications internally and externally to fulfill contract obligations meeting quality and on-time delivery expectations

What you’ll do:

+ Function as the primary point of contact for assigned customer related inquiries and represent the voice of the customer within the facility.

+ Perform contract review of all orders for customer requirements to ensure that orders are processed per negotiated requirements including importing and exporting requirements.

+ Ensure orders are entered into the ERP system and/or other support databases.

+ Ensure backlog alignment to customer orders and portal forecasts to facilitate accurate and timely SIOP demand planning

+ Accountable for ensuring that the customer’s supplier web-based purchasing systems’ requirements are being fulfilled

+ Provide continuous feedback to the customer on order status throughout the production cycle by providing proactive communication with the customer in anticipation of customers’ needs

+ Coordinate issue resolution by achieving a mutually acceptable solution between Eaton and the customer. Represents Eaton in delivering plant recovery plans.

+ Support contract pricing, delivery, administrative requirements and conditions ensuring compliance with Eaton’s policies, terms and conditions from proposal through shipment.

+ Manage customer metrics

+ Customer Complaint Process and keeps customer database updated with all activities and maintains all records for account responsibility.

+ Manage customer AOG situations with results. Adjudicate Warranty on behalf of our Customers within the organizational metrics.

Qualifications:

Required Qualifications:

+ Bachelor’s degree from an accredited institution

+ Minimum two (2) years’ experience in customer service

+ Candidates must be legally authorized to work in the United States without out company sponsorship, now or in the future

+ This position requires access to export-controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must be a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (green card holder), (iii) refugee under 8 U.S.C. 1157, or (iv) asylee under 8 U.S.C. 1158

+ Must reside within a 50 mile radius of Irvine, CA. Active Duty military are exempt from the geographical requirement

Preferred Qualifications:

+ Three (3) years of direct customer facing experience

+ Two (2) years of Aerospace Industry experience

Skills:

+ Experience with Federal Acquisition Regulations, terms and condition; general knowledge of profit policy and negotiation strategy/tactics.

+ Ability to analyze problems related to contracts, procurement, production and delivery

+ Requires discretion and independent judgment in dealing with Eaton and customer information.

+ Mechanical "hands-on" ability a huge plus

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We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here (https://www.eaton.com/content/dam/eaton/company/careers/US%20Benefits%20updated%2010.24.22.pdf) for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.