• Director of Implementation

    The Hartford (Hartford, CT)


    Dir Operations - OE06BE

     

    We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

     

    Implementation is a strategic differentiator and the second point of sale for customers choosing to move their business to The Hartford. The Director of Implementation will play a critical to delivering a seamless, consultative, and technology-enabled onboarding experience. We are seeking customer centric, talent minded and forward-thinking leader for our Reginal and National Accounts Implementation team, overseeing Senior Implementation Consultants and Implementation Managers. This role will drive innovation, operational excellence, and cross-functional collaboration to ensure our clients receive best-in-class service during the implementation of their benefit programs.

    Key Responsibilities

    + Coach and Develop Team focused on multi-line implementations, creating a customer centric, high-performing team culture.

    + Drive adoption of AI, project management tools, HR technology, and product expertise to enhance implementation outcomes.

    + Foster proactive, consultative engagement across Sales, Relationship Management, Brokers, and Clients.

    + Champion performance management and a pay-for-performance culture.

    + Develop and execute talent strategies, including succession planning and bench-strength development.

    + Promote a coaching and mentoring culture that supports employee growth and trust.

    + Ensure transparent communication that drives engagement and alignment with business goals.

    + Design and implement retention strategies to mitigate attrition and improve employee satisfaction.

    + Own service level performance and unit cost metrics, leveraging capacity and efficiency opportunities.

    + Ensure compliance with THIP policies, SOX processes, and audit requirements.

    + Use interaction data to identify improvement opportunities across product, marketing, and distribution.

    + Lead process improvement initiatives and act as a business sponsor for strategic projects.

    + Develop business cases and cost-benefit analyses for key initiatives.

    Qualifications

    + Proven leadership experience in implementation or client services within a complex, multi-line environment.

    + Deep understanding of HR technology platforms, including integration and data exchange strategies.

    + Strong background in operational excellence, performance metrics, and strategic planning.

    + Experience managing cross-functional teams and driving enterprise-wide initiatives.

    + Demonstrated ability to lead through change and foster innovation.

    + Exceptional communication, coaching, and stakeholder engagement skills.

    Preferred Skills

    + Familiarity with platforms like Workday, BenAdmin, and other HCM systems.

    + Experience with AI-enabled tools and automation in service delivery.

    + Background in benefits administration, leave management, and multi-line insurance products.

     

    Compensation

     

    The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

     

    $115,760 - $173,640

     

    Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

     

    About Us (https://www.thehartford.com/about-us) | Our Culture (https://www.thehartford.com/about-us/corporate-culture) | What It’s Like to Work Here (https://www.thehartford.com/careers/our-employees) | Perks & Benefits (https://www.thehartford.com/careers/benefits)

     

    Every day, a day to do right.

     

    Showing up for people isn’t just what we do. It’s who we are – and have been for more than 200 years. We’re devoted to finding innovative ways to serve our customers, communities and employees—continually asking ourselves what more we can do.

     

    Is our policy language as simple and inclusive as it can be? Can we better help businesses navigate our ever-changing world? What else can we do to destigmatize mental health in the workplace? Can we make our communities more equitable?

     

    That we can rise to the challenge of these questions is due in no small part to our company values that our employees have shaped and defined.

     

    And while how we contribute looks different for each of us, it’s these values that drive all of us to do more and to do better every day.

     

    About Us (https://www.thehartford.com/about-us)

     

    Our Culture

     

    What It’s Like to Work Here (https://www.thehartford.com/careers/our-employees)

     

    Perks & Benefits

     

    Legal Notice (https://www.thehartford.com/legal-notice)

     

    Accessibility Statement Producer Compensation (https://www.thehartford.com/producer-compensation)

    EEO

    Privacy Policy (https://www.thehartford.com/online-privacy-policy)

     

    California Privacy Policy

     

    Your California Privacy Choices (https://www.thehartford.com/data-privacy-opt-out-form)

     

    International Privacy Policy

     

    Canadian Privacy Policy (https://www.thehartford.com/canadian-privacy-policy)

     

    Unincorporated Areas of LA County, CA (Applicant Information)

     

    MA Applicant Notice (https://www.thehartford.com/ma-lie-detector)

     

    Hartford India Prospective Personnel Privacy Notice