• MaaS360 Digital Technical Specialist

    IBM (Austin, TX)


    Introduction

     

    Being a Digital Sales Technical Specialist within Automation means a career where you're a technical expert helping clients create a world with less repetitive work and more innovative decisions. Less unplanned downtime and more proactive insight. And less waiting on systems… So that their employees can invest more time on the work they love. Join us and be a trusted technical expert to solutions that make people more productive and improves business performance, so that they can change the world at a scale not previously possible.

     

    Excellent onboarding and an industry leading learning culture will set you up for positive impact and success, whilst ongoing development will advance your career through an upward trajectory. Our sales environment is collaborative and experiential. Part of a team, you'll be surrounded by bright minds and keen co-creators - always willing to help and be helped - as you apply passion to work that will compel our clients to invest in IBM's products and services.

    Your role and responsibilities

    As a MaaS360 Digital Technical Specialist, your mission as a Digital Technical Specialist is to work closely with the Digital Sales Specialist to progress opportunities in your client territory. A confident technical expert who is aligned with the Digital Sales Squad territory team to design and demonstrate client solutions by leveraging current product capabilities. Demonstrates product capabilities during live demand generation events.

     

    * Continuously expands technical and competitive knowledge in one or more brand products and the application of modern IT architectures.

    * Understands client needs and can proactively influence client’s decisions and improve depth and breadth of customer technical capabilities.

    * Influences the clients’ technology strategy and recommends solutions that bring maximum value of IBM products. Leverages technical activities and accelerators to progress opportunities through hands-on selling.

    * Collaborates with other digital sales specialties to increase digital sales technical credibility at scale.

    Required technical and professional expertise

    * Mobile Device Management (MDM) Expertise - Experience working with MDM solutions, particularly IBM MaaS360, including deployment, policy configuration, and integrations.

    * Cross-Platform Knowledge - Experience working with iOS, Android, Windows, and macOS in an enterprise environment.

    * Technical Troubleshooting & Problem-Solving - Strong understanding of troubleshooting methodologies, logs, and issue resolution processes.

    * Presentation & Communication Skills - Ability to deliver compelling product demonstrations, technical deep dives, and customer-facing presentations.

    * Sales & Customer Engagement Experience - Understanding of the sales cycle, ability to align technical solutions to business needs, and experience working with sales teams.

    * Adaptability & Critical Thinking - Ability to navigate unknown circumstances, quickly learn new technologies, and troubleshoot complex issues with limited information

    Preferred technical and professional experience

    * Directory Services Experience - Familiarity with Active Directory, Entra ID (formerly Azure AD), and Google Workspace directory services.

    * Enterprise Application Experience - Understanding of enterprise applications and their integration with MDM solutions.

    * System Administration Background - Experience managing IT environments, including user access, policies, and security configurations.

    * Leadership & Team Collaboration - Ability to mentor peers, contribute to team knowledge-sharing, and lead technical discussions.

     

    IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.