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Introduction

Joining the IBM Apptio Professional Services teams means you'll have a career delivering world-class services for our clients. As the ultimate expert in IBM Apptio products, you'll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Apptio Professional Services means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best—running and growing their business.

Excellent onboarding and industry-leading learning culture will set you up for a positive impact, while advancing your career. Our culture is collaborative and experiential. As part of a team, you will be surrounded by bright minds and keen co-creators—always willing to help and be helped—as you apply passion to work that will positively impact the world around us.

Your role and responsibilities

As a Delivery Practice Leader, you will work with Delivery Consultants worldwide helping them scale the implementation and delivery of services for your technical domain. You'll be accountable for the building, launching and enabling the service delivery team with the expertise needed to accelerate the adoption and deployment of IBM technology to address the customer's challenges. As a change agent, you'll work in collaboration to growth the business thru automation and standardization processes based on proven best practices. In collaboration with a cross function team, you'll lead the strategy to build the practice with emerging techniques and solutions globally.

We're passionate about success. If this role is right for you, then your achievements mean your career is flourishing, your teams are succeeding, and our clients are thriving. To help ensure this win-win outcome, a 'day-in-the life' of this role may include, but not be limited to…

•Optimizing Processes and Resolving Issues: Working with the Delivery Consultants, Developers and Product Teams to optimize processes and resolve services delivery issues

•Solution Documentation and sizing: Partnering with both pre and post sales delivery teams to document and size solutions for customers.

•Data-Driven Solutions for Opportunities: Championing new solutions based on data and delivery outcomes for untapped opportunities.

•Building Successful Relationships: Developing successful relationships with all levels internal and external to IBM- from engineers to CxOs- with experience of navigating challenging debate to reach health resolution.

•Self-Motivated Problem Solver: Demonstrating a natural bias toward self-motivation and initiative in addition to navigating data and people to find answers and presenting solutions.

Leaders are expected to spend time with their teams and clients and therefore, are generally expected to be in the workplace a minimum of three days a week subject to business needs.

Required technical and professional expertise

* 10+ years leading teams and delivering cloud-based application solutions on time and within budget, while meeting revenue targets.

* Proven ability to thrive in fast-paced, technically complex environments.

* Executive-level consultative skills and partner management experience.

* Thought leadership in client engagements, with deep understanding of business challenges and solution configuration.

* Strong leadership across individual and engagement-wide scopes.

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High-level understanding of enterprise IT environments—organizational, business, and technical.

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Preferred technical and professional experience

* Exceptional client relationship and interpersonal skills.

* Deep knowledge and expertise in professional services delivery including portfolio, program and project management, risk, issue and change management.

* Proven track record of delivering professional services within scope, budget, and timeline.

* Excellent organizational, analytical, and problem-solving skills.

* Collaborative team player with strong communication and presentation abilities.

* Proficiency in packaged application software implementation.

* Experience leading client training, design, and knowledge transfer sessions both remotely and on-site.

* Demonstrated expertise in engaging senior management and executives.

* Knowledge of IT services and financial management: budgeting, cost allocation, CapEx/OpEx, and support operations.

* Operational expertise in IT infrastructure: data centers, networks, servers, virtualization, storage, and application lifecycle.

* Technical implementation experience with relational databases, large datasets, and iterative design processes.

* Degree in Engineering, Computer Science, MIS, Finance, or a related field.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.