"Alerted.org

Creating Peace of Mind by Pioneering Safety and Security

_At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world._

Product Support Representative I– Remote Colorado

(Candidate will be required to travel to the Colorado Springs Facility every couple months for team activities)

At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That’s why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you’re working remotely or collaborating in person, we’re committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance.

_While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company’s discretion._

_Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position._

Product Support Representative

As a Product Support Representative 1, you are a crucial part of the Allegion team, responsible for employing a solutions approach to resolving and/or answering inquiries of customers through troubleshooting and a basic level of product knowledge. This position will interact with various internal customers including technical services, customer service, sales, and operations. It will also interact with various external customers including distributors, facility managers, locksmiths, and others as needed.

What You Will Do:

+ Develop a basic level understanding of primarily mechanical along with some electrical Allegion products within assigned product portfolio

+ Develop working knowledge of all catalogs, manuals, instruction sheets/templates, and price books

+ Provide positive customer experiences by troubleshooting technical problems. Primary support will be through phone calls, but could also support through electronic communications such as email and instant messaging

+ Ability to identify the needs of the customer and explain intermediate solutions in ways the customer can understand and successfully implement

+ Perform primary root-cause analysis of products returned from customers

+ Address all interactions and drive them to successful resolution or escalate as required

+ Perform logical troubleshooting of technical issues including coaching customers through voltage and current measurements of electronic products

+ Populate the CRM and Knowledge database with solutions to product problems

+ Generate, update, and/or create service request tickets for all communications

+ Maintain awareness of all Allegion policies, guidelines, and procedures to ensure compliance

+ Provide support to cross-functional teams within the organization as required

+ Meet all service level agreements as set by management

+ Additional duties as assigned by manager

What You Need to Succeed:

+ 3+ years of related industry and/or customer service experience

+ HS Diploma or GED required

+ Associates degree preferred

+ Possess basic knowledge of mechanical and electronic products, including the use of volt meters and related measuring devices

+ Strong written and verbal communication skills

+ Working knowledge of PC based software applications (Microsoft Office – Outlook, Word, Excel) & basic web applications

+ Ability to multi-task, prioritize, and manage time efficiently

+ Ability to identify recurring customer issues

+ Ability to develop cross-functional, professional working relationships

Why Work for Us?

Allegion is a Great Place to Grow your Career if:

+ You'reseeking a rewarding opportunity that allows you to truly help others.  With thousands of employees and customers around the world,there’splenty of room to make an impact. As our values state, “this is your business, run with it”.

+ You’relooking for a company that will invest in your professional development.  As we grow, we want you to grow with us.

+ You want a culture that promotes work-life balance.  Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!

+ You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the **Gallup Exceptional Workplace Award** for the second year in a row, recognizing our commitment to employee engagement,strengths-based development, and unlocking human potential.

What** **You’ll** **Get from Us:

+ Health, dental and vision insurance coverage, helping you “be safe, be healthy”.

+ A commitment to your future with a 401K plan, offering a 6% company match and no vesting period

+ Tuition Reimbursement

+ Competitive PTO

+ Employee Discounts through _Perks at Work_

+ Community involvement and opportunities to give back so you can “serve others, not yourself”

+ Opportunities toleverageyour unique strengths throughCliftonStrengthstesting and coaching

**Compensation:** This range is provided by Allegion. Your actual pay will be based on your skills and experience.

+ The expectedTotal CompensationRange:$39,000 to $65,000.The actual compensation will bedeterminedbased on experience and other factorspermittedby law.

Apply Today!

Join our team of experts today and help us make tomorrow’s world a safer place!

_Not sure if your experience perfectly aligns with the role?_ _ Studies have shown that some people are less likely to apply_ _to_ _jobs unless they meet every single qualification_ _and_ _every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse,_ _inclusive,_ _and authentic workplace. So, if_ _you’re_ _excited about this role but your_ _past experience_ _doesn’t_ _align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role._

\#LI-TB1

\#LI-Remote

We Celebrate Who We Are!

Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team ([email protected]) .

• Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland

REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370

Allegion is an equal opportunity and affirmative action employer (https://www.allegion.com/corp/en/careers/equal-opportunity.html)

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We are Allegion.

A team of experts.

United under a common desire;

Protect today innovate for tomorrow.

And never settle for the status quo.

We believe in anticipating opportunities

by sharpening our skills

and finding new answers

through collaboration.

We believe in a safer, more secure world.

We believe in providing peace of mind.

We believe in being true to ourselves and to those

who trust-in our protection.

We are many. We are one.

We are Allegion.