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Job Description:

The Member Services Division Coordinator plays a key role in supporting the strategic and operational goals of the Member Services Division. This position provides executive administrative support to the Chief Member Experience Officer, ensures seamless coordination across teams, and delivers high-quality service experiences both internally and externally. This regulator-facing role requires a high level of business acumen, discretion, and a proactive approach to assignments. The ideal candidate excels in organizing information, thorough communication, and multitasking with quality output and accuracy.

T** **his is a full-time hybrid position, in a positive and flexible environment. Residency within 100 miles of the Kansas City, Missouri office is required.

Responsibilities Include

+ Serves as the central point of contact for coordination with the Member Services Division. Maintain division records and proactively coordinate ongoing and recurring events and operational work. Supports division operations, including annual and quarterly duties as directed. Completes various administrative tasks such as filing, data entry, and document management. Maintain assigned intranet sites and ensure the proper storage and maintenance of records.

+ Worksclosely with the Chief Member Experience Officer to carry out large-scale and long-term projects, such as member evaluation and research projects, strategic plans, committee-related initiatives, and other special projects. Provides executive administrative support such as managing calendars,logistics, scheduling, and reports, etc.

+ Assistsin preparing reports, presentations, and briefings. Createsand preparesmaterials for meetings and events as assigned,takingminutes or other documentation, andcoordinatefollow-up tasks.

+ Tracksandmaintainsa wide range of projects, events, and deliverables.Assistwithtasks asassigned, organizing complex data, tracking deliverables, and ensuring deadlines are met.

+ Communicateswith commissioners’ assistants and other regulator staff for coordination and support. Provides high-quality service and support to both internal and external stakeholders. Ensures member feedback is captured and addressed.

+ Collaborateswith other departments, project groups, and executive support teams to coordinate and ensure alignment across the organization.Assistwith financial and budgetduties asassigned.

+ Distributesassigned communications both internally and externallyand handlessensitive information with confidentiality and professionalism.

Minimum Education and/or Experience Required

A college degree and a minimum of ten years’ experience in senior-level administrative support, office management, or operations support or an equivalent combination of education and experience.

Systems & Technology Requirements

Advanced proficiency in Microsoft Office Suite. Experience with collaboration tools such as virtual meetings and file sharing software. Experience with enterprise systems such as expense reporting, CRMs, or similar platforms. Strong digital organization skills, including file management in SharePoint. Ability to quickly learn and adapt to new technologies, including proprietary systems.

Travel

This position requires regular, out-of-state, overnight travel in support of member meetings and events throughout the year. Must be able and willing to travel to locations throughout the United States and with such frequency as necessary to meet the needs of this position and the Association.

Compensation

Starting at $36.16 up to $41.02 ,to be commensurate with education and experience.

Sponsorship

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Interested in learning more about the amazing benefits the NAIC offers? Visit our Benefits (http://content.naic.org/about/benefits) page for more information.

The NAIC is proud to be an Equal Opportunity Employer

_Applicants for all positions are considered without regard to age, race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin or ancestry, marital status, pregnancy, genetic information, military or veteran status, disability, or any other basis protected by applicable law._

LEARN MORE ABOUT THE NAIC

Company Overview

The National Association of Insurance Commissioners (NAIC) is a member-focused, non-profit Association supporting state insurance commissioners, and their departments, to effectively regulate the insurance industry and protect consumers. Headquartered in Kansas City, New York, and Washington DC, our 150-year-old Association offers the coordination of expertise in policy and regulation among state departments, data and technology, financial regulatory support, training and education, and resources for ongoing collaboration among the states and jurisdictions.

Diversity Statement

Our member-driven Association supports the dynamic and diverse needs of state regulatory agencies and the consumers of insurance products and services. Through our ongoing commitment to Diversity, Equity, and Inclusion, we believe our employees provide a wide range of experience and expertise to generate better ideas and solve complex problems consumers and our members face as insurance products and regulations evolve over time.

Guiding Principles

• We put customers first

• We are committed to continuous improvement

• We succeed by working together

• We do what it takes to get the job done

• We communicate often

• We treat colleagues with respect and honesty