• Customer Service Representative

    VCA Animal Hospitals (Carmel, IN)


    **Position:** Customer Service Representative (CSR)

    **Location:** Carmel, IN

     

    Schedule: Full time

     

    About Us

     

    We are a **thriving 5-doctor veterinary practice located in the heart of Carmel, Indiana** , offering full-service medical care along with **boarding and grooming** . Our team is dedicated to providing exceptional care to our patients and outstanding service to their families. We take pride in our positive, supportive culture where teamwork, compassion, and communication come first.

     

    About the Role

     

    Our Customer Service Representatives are the welcoming face and voice of our hospital. This role is perfect for someone who enjoys helping people and their pets, thrives in a fast-paced environment, and takes pride in providing a calm and caring experience for every client.

    Responsibilities

    + Greet clients warmly and create a positive first impression

    + Manage phone calls, appointment scheduling, and client communications

    + Process payments and maintain accurate client records

    + Collaborate with the medical, boarding, and grooming teams to ensure smooth daily operations

    + Assist with administrative tasks and support other departments when needed

    + Handle client concerns with empathy and professionalism

    Qualifications

    + Previous customer service or veterinary reception experience preferred

    + Strong communication, multitasking, and problem-solving skills

    + Comfort using computers and scheduling software

    + Dependable, team-oriented, and compassionate toward people and pets

    + Ability to stay calm and organized in a busy environment

    Why You’ll Love Working Here

    + Supportive, team-driven environment that values growth and learning

    + Opportunity to work with experienced doctors and caring staff

    + Exposure to all areas of veterinary care — medical, boarding, and grooming

    + [Optional: Add benefits like PTO, health insurance, or pet discounts]

    + A place where your passion for animals and people truly makes a difference

     

    How to Apply

     

    If you’re looking for a place where your work matters every day, we’d love to meet you!

     

    Apply through this posting

     

    If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

     

    Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

     

    The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

     

    We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com