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Complex Case Consultant

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Complex Case Consultant

Salary

$60,236.80 - $92,913.60 Annually

Location

Des Moines - 50309 - Polk County, IA

Job Type

Full-time

Job Number

26-01207

Agency

400 Health & Human Services-Aging & Disability

Opening Date

11/07/2025

Closing Date

11/17/2025 11:59 PM Central

LinkedIn Tag

#LI-POST

Point of Contact

Donna Bura - [email protected]

+ Description

+ Benefits

+ Questions

Job Description

Only applicants who meet the Minimum Qualification Requirements and meet all selective requirements (listed below) will be placed on the eligible list

The Iowa Department of Health and Human Services (HHS), Division of Aging and Disability Services, Bureau of Community Integration, Targeted Case Management (TCM) Unit is seeking a Social Worker 6 to join our team!

Under the general supervision of the Bureau Chief of Community Integration, this position serves as a statewide resource for community integration, high level case review, and consultation and guidance on critical, complex, and high needs cases for individuals served by the HHS TCM unit or other partners in the Medicaid Fee For Service (FFS) system. This position will have the responsibility of providing technical assistance and making recommendations regarding development or revisions to policy and procedures consistent with the application of Iowa Code, Administrative Code, and HHS policies.

This position also collects, tracks, analyzes and interprets data for ongoing reports related but not limited to the health and safety outcomes of the individuals served. This position will create reports including annual reports and summary tracking reports to demonstrate the efficacy of high-level case review. The SW6 will meet with internal and external stakeholders and represent the Department on various committees and workgroups. Responsibilities may include responding to requests for information from the legislature, stakeholders, and the public; and assisting with providing data and analysis on services provided by the unit

Participates in and works with the HHS TCM Training and Support Team regarding the development and delivery of training, including the development of training materials related to new and/or revised policies and procedures for staff. Provides training, technical assistance and consultation to agencies/entities engaged in community integration efforts for individuals with disabilities.

Competencies include:

+ Respond quickly to information inquiries from the government, various state entities, and the public.

+ Multi-task and utilize time management skills to meet activity demands by prioritizing multiple requests for consultation and policy clarification in conjunction with miscellaneous project deadlines.

+ Interact and communicate effectively with a variety of customers from different backgrounds in person, over the phone, and in writing.

+ Possess computer skills and use a variety of software applications and products, including Microsoft Office.

+ Communicate effectively and accurately by telephone and in person as well as deal appropriately and courteously with customers and other community partners.

+ Read and accurately interpret federal statute and regulations, state statute and rules and existing policy.

+ Work on detailed projects with consistent results and minimal "hands-on" supervision showing commitment, effort and initiative to timely project completion.

+ Display high standards of ethical conduct, including maintaining confidentiality.

+ Work as a part of a team to provide consulting services; identify, develop, and deliver staff training as needed; and accomplish service program goals, monitor progress, and evaluate outcomes.

Current experience in the policies and practices of HHS Targeted Case Management is highly desired.

Applicants must possess 1 years’ experience in delivery in one or in a combination of the following areas of human services:

+ Chronic mental illness

+ Developmental disabilities

+ Intellectual disabilities

OR

Applicants must have an Iowa License to practice as a registered nurse AND the equivalent of 3 years nursing or human service experience.

Benefits

Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:

+ Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!

+ Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).

+ Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).

+ Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses.

+ Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind.

+ Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges.

+ Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs.

For additional information on benefits click here.

Click hereto see how we compare with other employers or offers by using our Total Compensation Calculator.

Background Checks

Applicants will be required to complete a background check to be considered for this position.

The State of Iowa is an EEO/AA Employer

HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).

Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visitwww.dhs.gov/E-Verify

Selectives

923 Targeted Case Management Bachelor’s Degree with at least 30 semester hours including:

• Behavioral Science • Education • Health Care • Human Services Administration • Social Sciences

Applicantmust also possess 1 year experience in delivery of human services as a Targeted (Medicaid) Case Manager in the combination of: • Chronic mental illness • Developmental disabilities • Intellectual disabilities OR Applicant must have Iowa license to practice as a registered nurse and the equivalent of 3 years nursing or human services experience.

Minimum Qualification Requirements

Graduation from an accredited four year college or university and the equivalent of six years of full-time experience in a social work capacity in a public or private agency;

OR

a Bachelor's degree in social work from an accredited four year college or university and the equivalent of five years of full-time experience in a social work capacity in a public or private agency;

OR

a Master's degree in social work from an accredited college or university and the equivalent of three years of full-time experience in a social work capacity in a public or private agency;

OR

an equivalent combination of graduate education in the social or behavioral sciences from an accredited college or university and qualifying experience up to a maximum of thirty semester hours for one year of the required experience;

OR

employees withcurrentcontinuous experience having earned their equivalent full-time social work experience with the Iowa Department of Human Services may qualify with one year less of the required experience.

For additional information, please click on thislink to view the job description. (https://das.iowa.gov/sites/default/files/hr/documents/class\_and\_pay/JobClassDescriptions/SocialWorker6-03019.pdf)

Why Choose the State of Iowa?

At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.

Our Robust Benefits Package Includes:

Competitive Compensation:

Enjoy a competitive salary that reflects directly on your skills and expertise.

Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.

Health and Wellness:

Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

Retirement Planning:

We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .

Paid Time Off:

Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

Professional Development:

Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

Employee Assistance Program (EAP):

We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

Diversity and Inclusion:

Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

Join Us - Elevate Your Career:

Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!

01

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

+ Yes - I understand and agree.

+ No

02

PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

+ No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

+ Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

03

Have you graduated from an accredited four year college or university? IF YES - How many years do you have of full-time experience in a social work capacity in a public or private agency?

+ I have not graduated from an accredited four year college or university

+ Less than two years of full-time work experience in a social work capacity

+ Two years to less than four years of full-time work in a social work capacityl

+ Four years to less than six years of full-time work in a social work capacity

+ Six years or more of full-time work in a social work capacity

04

Have you graduated with a Bachelor's degree in social work from an accredited four year college or university? IF YES - How many years do you have of full-time experience in a social work capacity in a public or private agency?

+ I have not graduated with a Bachelor's degree in Social Work

+ Less than two years of full-time work in a social work capacity

+ Two years to less than four years of full-time work in a social work capacity

+ Four years to less than five years of full-time work in a social work capacity

+ Five years or more of full-time work in a social work capacity

05

Do you have a Master's degree in social work from an accredited college or university? IF YES - How many years do you have of full-time experience in a social work capacity in a public or private agency?

+ I have not graduated with a Master's degree in Social Work

+ Less than two years of full-time work in a social work capacity

+ Two years to less than three years of full-time work in a social work capacity

+ Three years or more of full-time work in a social work capacity

06

How many years do you have of a combination of GRADUATE (post Bachelor's Degree) education in the social or behavioral sciences from an accredited college or university AND/OR experience in a social work capacity in a public or private agency. Thirty semester hours equals one year of the required experience.

+ I do not have any of the required graduate level education and/or experience

+ Less than two years of the required graduate level education and/or experience

+ Two years to less than four years of the required graduate level education and/or experience

+ Four years or more of the required graduate level education and/or experience

07

Selective (Targeted Case Management)

Does your application demonstrate that you have a Bachelor's Degree with at least 30 semester hours including:

+ Behavioral Science

+ Education

+ Health Care

+ Human Services Administration

+ Social Sciences?

You must also possess 1 year experience in delivery of human services as a Targeted (Medicaid) Case Manager in the combination of:

+ Chronic mental illness

+ Developmental disabilities

+ Intellectual disabilities

OR

You must have Iowa license to practice as a registered nurse and the equivalent of 3 years nursing or human services experience.

+ Yes

+ No

08

If you answered "Yes" to the question above - please list exactly HOW you meet it: list exact classes and credit hours, employer, dates and hours per week and exact duties. Please do not paste or state - See application or resume. If you answered no to the question above please type in "No" in the box below.

Required Question

Employer

State of Iowa

Agency

400 Health & Human Services-Aging & Disability

Address

Lucas State Office Building

321 E 12th Street

Des Moines, Iowa, 50319

Website

https://hhs.iowa.gov/

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