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Administrative Coordinator 4 - Scheduler

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Administrative Coordinator 4 - Scheduler

Salary

$2,732.00 - $4,682.00 Monthly

Location

Lake Charles, LA

Job Type

Classified

Job Number

IMCAL 2025 - 49

Department

LDH- Imperial Calcasieu Human Services Authority

Opening Date

11/07/2025

Closing Date

11/14/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

About this Job

Imperial Calcasieu Human Services Authority (ImCal HSA) exists so that citizens with mental health, addictions, and developmental challenges residing in the parishes of Allen, Beauregard, Calcasieu, Cameron, and Jefferson Davis are empowered, and self-determination is valued such that individuals live a satisfying, hopeful, and contributing life.

AN IDEAL CANDIDATE SHOULD POSSESS THE FOLLOWING COMPETENCIES:

Accepting Direction: The ability to accept and follow directions from those higher in the chain of command.

Communicating Effectively: The ability to relay information correctly and appropriately to connect people and ideas.

Making Accurate Judgments: The ability to form an opinion objectively and decisively based on relevant information and in accordance with established standards.

Selected Preferred Competencies:

Displaying Professionalism: The ability to recognize how your actions impact the perceptions of both you and your organization.

Focusing on Customers : The ability to serve the needs of those who support and/or rely on the services provided.

Learning Actively: The ability to acquire necessary knowledge and skills to improve performance and achieve organizational goals.

Thinking Critically: The ability to objectively question, analyze, interpret, and evaluate information to form a conclusion.

Minimum Qualifications

Three years of experience in administrative services.

EXPERIENCE SUBSTITUTION:

Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be foundhere (https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=168070) .

Job Duties and Other Information

Job Duties:

+ Operate as the Lake Charles Clinic Centralized Scheduler working closely with direct service providers, including but not limited to, Psychiatrist, APRN’s, Medical Psychologist, Physician, Registered Nurse, Registered Nurse Practitioner, Licensed Clinical Social Worker, Licensed Professional Counselor, PAP Specialist, Peer Support Specialist, any Licensed Behavioral Health professional as well as communicating proactively status of all appointments.

+ Scheduling clients served by Imperial Calcasieu Human Services Authority and all direct care service providers, including but not limited to assessments, psychiatric evaluations, individual and group therapy, addendums, treatment plans, addictions severity index (ASI) and exit plans, rescheduling appointments, keeping open slots filled, scheduling direct and indirect service times and medication appointments. Responsible for maintaining schedules of group rooms and agency vehicles.

+ Maintain client contact information by regularly inquiring about current phone number, address and whether staff can leave a message at that number.

+ Maintains a person-centered, recovery orientation to clients regarding appointments, attentive to client engagement, managing call-back list, transferring calls, e-mailing phone messages to staff members, entering, updating electronic health records calendar to reflect appointments and changes, maintaining client contact database, greeting visitors and directing them appropriately regarding scheduling.

+ Supplying callers and visitors with needed information relating to Imperial Calcasieu Human Services Authority and miscellaneous duties as assigned by supervisor.

Position-Specific Details:

Appointment Type: Probational or permanent

Work Schedule: Work hours are 8:00 AM to 4:30 PM, Monday - Friday.

Compensation : The salary offered will be determined based on qualifications and experience.

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities.

Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

* Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumeswill not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

Contact Information:

For further information about this vacancy contact:

Leigh Conway

HR Director - ImCal HSA

[email protected]

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave– Up to six weeks paid parental leave

More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave – State employees receive the following paid holidays each year:

+ New Year's Day

+ Martin Luther King, Jr. Day,

+ Mardi Gras,

+ Good Friday,

+ Memorial Day,

+ Independence Day,

+ Labor Day,

+ Veteran's Day,

+ Thanksgiving Day and Christmas Day.

***** Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

+ Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\_Retirement\_System.mp4) to give you more detailed information about their system

+ Teacher's Retirement System of Louisiana (www.trsl.org),

+ Louisiana School Employees Retirement System (www.lsers.net), among others

01

CE: Rate your ability to communicate effectively based on our definition: The ability to relay information correctly and appropriately to connect people and ideas.

+ 1= I have no experience and/or am uncomfortable communicating effectively

+ 2= I have limited experience or require assistance to communicate effectively

+ 3= I can communicate effectively

+ 4= I can communicate effectively and help others improve their communication

02

CE: Explain your rating by providing specific and relevant examples in the box below.

03

ADi: Rate your ability to accept direction based on our definition: The ability to accept and follow directions from those higher in the chain of command.

+ 1= I have no experience and/or am uncomfortable accepting direction

+ 2= I have limited experience or require assistance to accept direction

+ 3= I can accept direction

+ 4= I can accept directions and help others improve their ability to accept direction

04

ADi: Explain your rating by providing specific and relevant examples in the box below.

05

DPf: Rate your ability to display professionalism based on our definition: The ability to recognize how your actions impact the perceptions of both you and your organization.

+ 1= I have no experience and/or am uncomfortable displaying professionalism

+ 2= I have limited experience or require assistance to display professionalism

+ 3= I can display professionalism

+ 4= I can display professionalism and help others improve their ability to display professionalism

06

DPf: Explain your rating by providing specific and relevant examples in the box below.

07

FC: Rate your ability to focus on customers based on our definition: The ability to serve the needs of those who support and/or rely on the services provided.

+ 1= I have no experience and/or am uncomfortable focusing on customers

+ 2= I have limited experience or require assistance to focus on customers

+ 3= I can focus on customers

+ 4= I can focus on customers and help others improve their ability to focus on customers

08

FC: Explain your rating by providing specific and relevant examples in the box below.

09

TCr: Rate your ability to think critically based on our definition: The ability to objectively question, analyze, interpret, and evaluate information to form a conclusion.

+ 1= I have no experience and/or am uncomfortable thinking critically

+ 2= I have limited experience or require assistance to think critically

+ 3= I can think critically

+ 4= I can think critically and help others improve their ability to think critically

10

TCr: Explain your rating by providing specific and relevant examples in the box below.

Required Question

Employer

State of Louisiana

Address

For agency contact information, please refer to

the supplemental information above.

Louisiana State Civil Service, Louisiana, 70802

Phone

(866) 783-5462

Website

http://agency.governmentjobs.com/louisiana/default.cfm

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