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Medicaid Program Manager 4

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Medicaid Program Manager 4

Salary

$7,046.00 - $13,825.00 Monthly

Location

Baton Rouge, LA

Job Type

Classified

Job Number

MVA/CSH/214654

Department

LDH-Medical Vendor Administration

Opening Date

11/07/2025

Closing Date

11/12/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

About this Job

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

Learn more about Louisiana Department of Health (https://ldh.la.gov/)

The Louisiana Department of Health is seeking a skilled leader to serve as Section Chief of Medicaid Eligibility Program Operations (EPO). This position oversees the statewide Medicaid eligibility program, directing policy development, training, and operational procedures across ten regions.

The Section Chief ensures efficient and compliant eligibility processes, manages specialized programs such as MEDT, Newborn Eligibility, Application Centers, and Outstations, and provides oversight through post-eligibility reviews. Working closely with the Eligibility Field Operations (EFO) Section Chief, this role ensures policy and practice work hand-in-hand to deliver quality service to Louisiana residents.

This position requires strong leadership, strategic planning, and program management skills to maintain compliance, protect federal funding, and support the Department’s mission of ensuring accessible, effective healthcare for all.

Minimum Qualifications

Two years of the required experience for the following minimum qualifications must have been at the supervisory level or above:

Eight years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR

Six years of full-time work experience in any field plus five years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR

A bachelor’s degree plus five years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR

An advanced degree or a Juris Doctorate plus four years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be foundhere.

Job Duties and Other Information

Job Duties:

+ Leads and oversees the statewide management of the Medicaid Eligibility Program Operations (EPO) Section, including areas such as appeals, policy, training, outreach, budgeting, and compliance.

+ Develops, implements, and monitors administrative and operational policies and procedures to ensure adherence to complex federal and state Medicaid regulations.

+ Coordinates with the Eligibility Policy Unit to ensure consistent and accurate application of eligibility policies, procedures, and protocols statewide.

+ Directs performance management and supervision of professional and administrative staff, setting goals, conducting evaluations, and ensuring compliance with Civil Service and agency policies.

+ Collaborates with the Eligibility Field Operations (EFO) Section Chief to align statewide operations, provide training, and ensure quality and timely eligibility determinations.

+ Oversees fiscal management for the EPO Section, including budget planning, expenditure monitoring, and financial reporting in coordination with state and regional offices.

+ Provides leadership for outreach and public awareness efforts, approving marketing campaigns and managing partnerships with community-based organizations and application centers.

+ Represents the agency in coordination with federal, state, and local entities, serving as liaison on Medicaid eligibility operations, program compliance, and customer service delivery.

Position-Specific Details:

Appointment Type: This position may be filled as a Probationary appointment, Promotional appointment, Job appointment (temporary appointment that may last up to 48 months), or Detail to Special Duty,

Cost Center: 3052050401

Position Number(s): 50531090

How To Apply

No Civil Service test scoreis required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

*Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumeswill notbe accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

Contact Information:

Casey Hickman

Casey.Hickman ([email protected]) @la.gov

LA Department of Health (LDH)

Division of Human Resources

PO Box 4818

Baton Rouge, LA 70821

225-342-6477

This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218.

LDH supports Louisiana’s commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities.

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave– Up to six weeks paid parental leave

More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave – State employees receive the following paid holidays each year:

+ New Year's Day

+ Martin Luther King, Jr. Day,

+ Mardi Gras,

+ Good Friday,

+ Memorial Day,

+ Independence Day,

+ Labor Day,

+ Veteran's Day,

+ Thanksgiving Day and Christmas Day.

***** Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

+ Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\_Retirement\_System.mp4) to give you more detailed information about their system

+ Teacher's Retirement System of Louisiana (www.trsl.org),

+ Louisiana School Employees Retirement System (www.lsers.net), among others

01

To ensure compliance with LDH Nepotism Policy#41, if you have any immediate family members that are currently employed by LDH, please list the name and relationship. Please type “N/A” if no immediate family members are employed by LDH.

Required Question

Employer

State of Louisiana

Address

For agency contact information, please refer to

the supplemental information above.

Louisiana State Civil Service, Louisiana, 70802

Phone

(866) 783-5462

Website

http://agency.governmentjobs.com/louisiana/default.cfm

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