• Supervisor, Veterinary Client Services

    Auburn University (Auburn, AL)


    Position Details

    Position Information

    Requisition Number

    S4886P

    Home Org Name

     

    Clinical Sciences

     

    Division Name

     

    College of Veterinary Medicine

    Position Title

    Supervisor, Veterinary Client Services

     

    Job Class Code

    IA29

    Appointment Status

     

    Full-time

     

    Part-time FTE

     

    Limited Term

     

    No

     

    Limited Term Length

    Job Summary

    The **College of Veterinary Medicine** seeks a Supervisor of Veterinary Client Services that will have operational oversight of daily administrative support functions, which includes supervising employees, maintaining workflows and addressing service issues. The individual in this position is also responsible for scheduling of emergency services including night and weekend coverage.

     

    Learn more aboutVET MED and take a campus tour here: **https://www.auburnvetmed.com/**

    Essential Functions

    + Provides performance management for a large staff of full-time,TES and student employees that are responsible for year-round, 24/7 administrative support to the Veterinary Teaching Hospitals.

    + Works alongside the co-supervisor of veterinary client services to provide support to hospital admin teams, sharing responsibilities & rotating schedules on a biweekly basis

    + Maintains the client scheduling system which includes creating new templates, extendingschedules, and addressing any issues that may arise with service personnel, IT and/or the co-supervisor

    + Identifies inefficient workflows and problem solving solutions.

    + Reinforces the Veterinary Teaching Hospitals policies and procedures and helps implement new training modules, as well as onboarding new employees to specific service areas.

    + Performs front-desk responsibilities such as answering a multi-line phone system, opening client records, making appointments, and taking payments as necessary for deposits and discharges for the Veterinary Teaching Hospitals.

    + Investigates client issues and reports findings to the Associate Dean of Clinical Affairs.

    + Collects and records data involving medical records/case load/call volume.

    + Ensures records are opened properly and entries made as appropriate, ensuring that themedical records are scanned and entered into the electronic medical record in a timely fashion.

     

    Full supervisory responsibility for other employees is a major responsibility and includes training, evaluating, and making or recommending pay, promotion or other employment decisions.

     

    Why Work at Auburn?

     

    + **Life-Changing Impact** : Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.

    + **Culture of Excellence** : We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.

    + **We’re Here for You** : Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.

    + **Sweet Home Alabama** : The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.

    + **A Place for Everyone** : Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.

     

    Ready to lead and shape the future of higher education? Apply today! War Eagle!

    Minimum Qualifications

    Minimum Qualifications

    **Education:** Some college coursework completed, or vocational program, or Associate’s degree, or higher degree. Candidates without completed college coursework or degree may substitute 2 years of experience.

    **Experience:** 3 years of experience in client services in a healthcare administration setting, human or veterinary. At least 1 year supervising or managing employees.

     

    Minimum Skills, License, and Certifications

     

    Minimum Skills and Abilities

     

    Knowledge of medical terminology.

     

    Minimum Technology Skills

     

    Minimum License and Certifications

    Desired Qualifications

    Desired Qualifications

    Posting Detail Information

     

    Salary Range

     

    $46,570-$74,520

     

    Job Category

     

    Office/Administrative Support

     

    Working Hours if Non-Traditional

     

    Primarily daytime hours, with occasional evening and weekend coverage required to support staffing needs.

    City position is located in:

    Auburn

    State position is located:

    Alabama

     

    List any hazardous conditions or physical demands required by this position

     

    Posting Date

     

    11/07/2025

     

    Closing Date

     

    Equal Opportunity Compliance Statement

     

    It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit theirwebsite (https://auburn.edu/administration/eoc/) to learn more.

     

    Special Instructions to Applicants

     

    Quick Link for Internal Postings

     

    https://www.auemployment.com/postings/56805

     

    Documents Needed to Apply

    Required Documents

    1. Resume

    Optional Documents

    1. Cover Letter

    2. Other

    3. Other Documentation