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Client Success Lead

Spectrum Billing Solutions is an industry-leading Revenue Cycle Management (RCM) company for healthcare organizations. We are looking for a Client Success Lead to join our growing team. The ideal candidate is a self-motivated, tenacious and purpose-driven individual with the passion to help our clients achieve success. If you are looking for a rewarding position where you can work with industry experts at a company with an engaging, transparent and growth-oriented culture, this position is for you.

This is a remote or office/home hybrid position.

Responsibilities include:

+ Serve as a primary point of contact for client communications.

+ Assist with new client implementations.

+ Work cohesively with internal Revenue Cycle Management (RCM) team.

+ Maintain understanding of RCM functions and workflows.

+ Serve as client partner and liaison while effectively collaborating with team members.

+ Identify needs of clients and opportunities for improvement.

+ Participate in meetings with new and existing clients.

+ Attend company-wide and team-specific meetings.

Requirements

+ 1-3 years of client relationship management experience.

+ 1-3 years of Healthcare and/or RCM experience.

+ Bachelor’s Degree or equivalent experience.

+ Excellent oral and written communication skills.

+ Proficiency in Microsoft Office including Word, Excel and PowerPoint.

+ Self-starter, comfortable in a deadline-oriented environment.

+ Detail-oriented and takes pride in delivering quality work.

+ Demonstrated skills in delivering results.

At Spectrum, you receive:

+ A close-knit team of talented and skilled individuals.

+ Growth opportunities within the organization.

+ Competitive salary and bonus.

+ Healthcare benefits including Medical, Dental and Vision.

+ 401K with Employer Match.

+ Flexible PTO

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